Short and fuzzy, long and scaled: no matter their size and shape, tails aren't just hanging around—they're useful! This fun, informative book invites readers to guess the owner of nine tails, and then turn the page to see the animal and its tail in action.
Whether used for thematic story times, program and curriculum planning, readers' advisory, or collection development, this updated edition of the well-known companion makes finding the right picture books for your library a breeze. • Offers easy subject access to children's picture books • Features a user-friendly organization • Provides in-depth indexing and full bibliographic detail
The idea of education as therapy goes back to ancient times. Today, it is understood that the role of the teacher comprises aspects of therapy directed towards the child. But to what extent should this relationship be developed, and what are its concomitant responsibilities? This book offers a challenging philosophical approach to these issues.
This manual is a "one-stop shop" on how to present storytimes to suit different audiences including bilingual learners, special needs children, and those in a variety of settings such as Head Start, preschools, and day care situations. • Features strategies for using sign language and adapting storytime for special needs children • Includes ideas for expanding storytimes using hands-on learning, crafts, toys, and play
In his quest for revenge, a Celtic hero must outwit an ice-breathing dragon and an evil, shape-shifting sorceress Yards shorter than his brothers and sisters, Celtic giant Finn McCool is the runt of the litter. Still, he is eager to fight evil and is consumed by the need to avenge his father’s murder. Thwarting his mission is Drabne of Dole, who can change shape at will. Also known as the Fish Hag and the Winter Witch, she fiercely guards her underworld terrain, keeping a watchful eye on the Salmon of Knowledge, lest he try to teach ignorant creatures what they have no right to learn. Now she is scheming to destroy Finn, who has just been given a precious gift by the Thrig of Tone, himself imprisoned in the wicked sorceress’s spell. Finn will need all his courage and cunning to outwit Drabne and lay a trap for Goll McMorna, the war chief who slew his father. On his journey from boyhood to manhood, Finn meets an ancient wizard, an ice-breathing dragon, and a fiend named Vilemurk, among others, in this imaginative retelling of one of Ireland’s most enduring myths.
Or, a Compleat View of the Heavens; Containing the Antient and Modern Astronomy, in Form of a Dictionary: Illustrated with a Great Number of Figures ... A Work Intended for General Use, Intelligible to All Capacities, and Calculated for Entertainment as Well as Instruction
Winners and Losers in the Battle for Buyer Preference
Author: Claes Fornell
Publisher: St. Martin's Press
Category: Business & Economics
When faced with the choice between cutting costs or improving customer service, most companies focus on tangible assets. But in our service economy, the most important asset is intangible: a company's relationship with its customers. The Satisfied Customer is a blueprint for understanding this fact of modern business and reveals the unheralded value of customer satisfaction. Drawing on the results of a massive survey of American consumer satisfaction and including examples from companies like Home Depot and UPS, Fornell presents some surprising conclusions about outreach strategy (exceeding a customer's expectations is risky, and increasing customer complaints can actually be a good thing). He also explains how to quantify and increase the value of a firm's customer relationships--what he calls the Customer Asset.