As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
The Complete Textbook of Veterinary Nursing has established itself as a recommended standard text for all veterinary nurses. It is designed both to satisfy the requirements of the syllabus studied by all student veterinary nurses and to provide a wide range of information for qualified nurses working in veterinary practice. This new second edition has been updated and revised to align it perfectly with the needs of a new generation of students. . Comprehensive content endorsed by all leading course providers . Full colour illustrations for maximum clarity . Written by veterinary nurses for veterinary nurses . Additional online resources to maximize learning potential Improved website offers a range of film clips of essential procedures, introduced and narrated by Victoria Aspinall - plus comprehensive test-yourself questions in both study and assessment modes. All chapters revised and updated in line with changes in legislation, knowledge and current practical techniques. Brand new chapters on Ethics and Welfare, Communication and Physiotherapy. New section on Nursing Care Models to provide veterinary nurses with the necessary information to use this concept in their own practices. Dog behaviour chapter updated and revised to reflect the latest thinking about the process of domestication of the dog and its relevance to training methods. Additional photographs added throughout for enhanced understanding and clarity. Entire text accessible as an e-book with full note-making, referencing and search functionality.
"This new edition has been completely revised and updated inline with NVQ practical requirements and offers an easily accessible guide to common procedures and nursing skills used within general practice. The easy-to-use format of the previous edition has been retained and is now enhanced by full colour illustrations."--BOOK JACKET.
VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instruction on scheduling, client relations, charting, case management software, billing, and more. In addition to clear objectives and easy-to-understand concepts, VETERINARY OFFICE PRACTICE, 2ND Edition's comprehensive coverage includes case studies and review exercises to enhance student learning experience, and an instructor manual that includes suggested assignments, test bank questions and answers as well as answers to the case studies and review questions found in the book. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
This outstanding clinical reference provides valuable insights into solving clinical dilemmas, formulating diagnoses, developing therapeutic plans, and verifying drug dosages for both reptiles and amphibians. The information is outlined in an easy-to-use format for quick access that is essential for emergency and clinical situations. Discusses veterinary medicine and surgery for both reptiles and amphibians Features complete biology of snakes, lizards, turtles, and crocodilians Provides step-by-step guidelines for performing special techniques and procedures such as anesthesia, clinical pathology, diagnostic imaging, euthanasia and necropsy, fracture management, soft tissue surgery, and therapeutics Covers specific diseases and conditions such as anorexia, aural abscesses, and digit abnormalities in a separate alphabetically organized section 53 expert authors contribute crucial information to the study of reptiles and offer their unique perspectives on particular areas of study The expansive appendix includes a reptile and amphibian formulary A new full-color format features a wealth of vivid images and features that highlight important concepts and bring key procedures to life 29 new chapters covering diverse topics such as stress in captive reptiles, emergency and critical care, ultrasound, endoscopy, and working with venomous species Many new expert contributors that share valuable knowledge and insights from their experiences in practicing reptile medicine and surgery Unique coverage of cutting-edge imaging techniques, including CT and MRI