Rethinking Public Service Delivery

Managing with External Providers

Author: John Alford

Publisher: Red Globe Press

ISBN:

Category: Political Science

Page: 312

View: 858

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

Rethinking Public Service Delivery

Managing with External Providers

Author: John Alford

Publisher: Macmillan International Higher Education

ISBN:

Category: Political Science

Page: 328

View: 131

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Rethinking Public Strategy

Author: Sean Lusk

Publisher: Macmillan International Higher Education

ISBN:

Category: Political Science

Page: 264

View: 265

Drawing on a wide range of international experience, a state of the art introduction to the distinctive role and nature of public strategy which is designed to meet the needs of students and practitioners alike.

Rethinking Public Sector Compensation

What Ever Happened to the Public Interest?

Author: Thom Reilly

Publisher: Routledge

ISBN:

Category: Political Science

Page: 224

View: 552

Designed as a comprehensive overview of public sector compensation, the book addresses strategies for change, with the author warning that failure of the profession to address this issue will ultimately lead to citizens taking matters in their own hands. The author's issues-oriented approach addresses his core messagethat the escalation of public sector compensation is impacting the ability of government to meet its core responsibility and the failure of government to address this has serious consequences. Not just a critique, it presents context, analysis, and suggestions for reform.

Rethinking the Delivery of Public Services to Citizens

Author: F. Leslie Seidle

Publisher: IRPP

ISBN:

Category: Administration publique - Réorganisation

Page: 197

View: 701

Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Rethinking Public Private Partnerships

Author: Lewis, Mervyn K.

Publisher: Edward Elgar Publishing

ISBN:

Category: Business & Economics

Page: 160

View: 492

Public private partnerships (PPPs) have been a controversial approach to procuring public infrastructure services. Against a background of recent trenchant criticism of PPPs, Mervyn K. Lewis, a leading scholar in the area, re-examines their utility. He questions what PPPs can and cannot do, why governments choose this route and whether PPPs can ever be good value for money.

Collaboration in Public Service Delivery

Promise and Pitfalls

Author: Anka Kekez

Publisher: Edward Elgar Publishing

ISBN:

Category: Civil service

Page: 360

View: 319

The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.

Rethinking Governance

Ruling, rationalities and resistance

Author: Mark Bevir

Publisher: Routledge

ISBN:

Category: Political Science

Page: 226

View: 428

This volume explores new directions of governance and public policy arising both from interpretive political science and those who engage with interpretive ideas. It conceives governance as the various policies and outcomes emerging from the increasing salience of neoclassical and institutional economics or, neoliberalism and new institutionalisms. In doing so, it suggests that that the British state consists of a vast array of meaningful actions that may coalesce into contingent, shifting, and contestable practices. Based on original fieldwork, it examines the myriad ways in which local actors - civil servants, mid-level public managers, and street level bureaucrats - have interpreted elite policy narratives and thus forged practices of governance on the ground. This book will be of key interest to scholars, students and practitioners of governance and public policy.

More with Less

Rethinking Public Service Delivery

Author: Ian Mulheirn

Publisher:

ISBN:

Category: Human services

Page: 66

View: 523

"Public service reform has been on the agenda for years. But in the times of plenty, it has lacked the urgency or coherence that today's fiscal situation demands. This paper argues that a market-based approach to public service delivery is the basis for public service effectiveness and efficiency over the coming decade. The fitful progress towards greater market-based provision has been piecemeal and lacked a coherent framework to help policymakers to think through the benefits and the pitfalls of different approaches. This paper sets out such a framework to help policymakers navigate the baffling array of commissioning approaches in the delivery of public services to achieve more for less in the lean times ahead."--Back cover.

Public Service Accountability

Rekindling a Debate

Author: Peter Murphy

Publisher: Springer

ISBN:

Category: Political Science

Page: 146

View: 276

How we manage public services and hold them to account is critically important. Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered. The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable. This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape. It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike. Synthesising empirical work across local government, health and social care, the police, and fire services, this book also explores the relationship between financial and performance accountability and makes the case for the need for a distinctive sense of public service accountability.