In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience. The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee satisfaction. Marketers, managers, and aspiring entrepreneurs will discover how to turn passion into profit in this definitive chronicle of the company that "has changed everything... from our tastes to our language to the face of Main Street" (Fortune).
The must-read summary of Howard Schultz and Dori Yang's book: "Pour Your Heart into It: How Starbucks Built a Company One Cup at a Time". This complete summary of the ideas from Howard Schultz and Dori Yang's book "Pour Your Heart Into It" shows the inside story of the rise of Starbucks.This summary explains how the vision first came to Howard Schultz and how from that sole idea, he created his first store in Seattle with the aim of introducing real fine coffee to Americans. Starbucks progressively became a very successful international company with stores opening everywhere worldwide. According to Schultz, this success is due to a set of core values he based his company on that don’t just focus on profits and growth. This summary points to the principles illustrated in "Pour Your Heart Into It" and that have made the company enduring constitute precious guidelines for business people seeking to bring their company to the top. This success story is a motivational and inspiring tale, and a must-read for fascinated "Starbucksaholics". Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Pour Your Heart Into It" and discover the key to taking your company to the top.
Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time (1997) details how a small coffee roastery in Seattle became a monolithic corporation with a worldwide reputation for providing affordable luxury beverages. Author Howard Schultz, now retired CEO and chairman of Starbucks, recounts how he grew the company into an internationally recognized chain after joining Starbucks in the early 1980s and buying it later that same decade… Purchase this in-depth summary to learn more.
ABOUT THE BOOK Coffee without people is a theoretical construct. People without coffee are somewhat diminished as well.” Dave Olsen, as quoted by Howard Schultz The Starbucks story is a contemporary fairy tale beloved by investors and latte-lovers alike . Once upon a time, it goes, there was a charming little store near Seattle’s Pike Place Market, with an old wooden counter and some coffee bins. A very few discriminating coffee drinkers bought their beans there. Ten years later, it was . . . well, five stores that sold high-quality bulk coffee beans to a few more discriminating coffee drinkers. Then Howard Schultz entered the picture. Today Starbucks has over 16,000 stores: But more than that, it’s the very seat of coffee magic. Starbucks changed the way Americans talk about and experience coffee. And Howard Schultz is the wizard who made it happen. In Pour Your Heart into It, Schultz tells the story of how a unique business philosophy shaped Starbucks from the mid-’80s into the mid-’90s, transforming not only the coffee experience in America, but the business landscape as well. It’s a philosophy built around a couple of core ideas:every business should “stand for something”—in this case, the uncompromising quality of the coffee, anda business can treat its employees with respect, and take care of its employees, and still be highly successful; and in fact, it’s the only right way to succeed, according to Schultz. It’s clear that Schultz hopes to inspire other corporate leaders with this book. It’s less a prescription for success than an exhortation to corporate America: Hey, have a heart! Stop treating employees purely as an expense that detracts from the bottom line and start understanding that they are the business in a very real sense. A business that invests in its employees and treats them well will see them become enthusiastic “ambassadors.” If you take it a step further, as Starbucks did, and give them an actual ownership stake in the company, they will work as hard as they can to make sure it succeeds. EXCERPT FROM THE BOOK We gradually accepted the fact that we had to adapt the store to our customers’ needs,” he says, and learn how to balance customer requests and desires with his vision—but at the same time, not make too many compromises and wind up diluting the integrity of either the coffee itself or the romance of the coffee experience. In 1987, not long after Schult opened his third Il Giornale store, Jerry Baldwin and Gordon Bowker decided to sell Starbucks. Bowker was ready to focus on other things, and Baldwin felt he needed to focus on running Peet’s. To Schultz it was fate: of course he would buy Starbucks. But some of his investors came up with their own plan to buy it and, he was convinced, give him a much smaller role. Schult had to go to his remaining investors with an alternate plan. Most of them bought in, and soon he had the money needed to purchase Starbucks. A mere five years after moving to Seattle to work on marketing for Starbucks, Howard Schultz had become its owner, and there were no longer any barriers to his vision of grand expansion. PART TWO: REINVENTING THE COFFEE EXPERIENCE: The private years, 1987-1992 Act Your Dreams with Open Eyes When Schultz stepped back into Starbucks, this time in his new role as owner, one of the biggest challenges facing him was poor morale. He knew that addressing it had to be his first task. But he also needed to hire more experienced management: both he and Dave Olsen (who had been managing the Il Giornale stores) had limited experience, and certainly wouldn’t be able to handle the planned expansion to 125 new stores over the next five years. Meanwhile, with the merging of Il Giornale and Starbucks, there was also an opportunity to revisit the logo. Buy the book to continue reading!
Apple and the Technology of Caring Deeply--Nine Keys to Organizational Excellence and Global Impact
Author: Rich Kao
Publisher: Taylor & Francis
Category: Business & Economics
Disruptive leadership is a topic generating intense interest. Companies all over the world are trying to upend their industry through innovative products and services. Becoming a disruptive organization, however, is easier said than done. Even more difficult is being a company that continually disrupts. Is it possible to discern a code for how companies can achieve this? In this highly readable and engaging book, a disruptive leadership framework is proposed in which caring deeply is placed at the center of the model. By turning care into a focal point, a triphasic model is proposed that moves from the personal sphere (individual), to the corporate arena (organizational), and then to the global stage (impact). Nine keys are identified along this path for how companies can realize organizational excellence. While care may seem like a soft concept in the rough and tumble world of business, it is argued how it is actually an inspired manner for providing direction, structure, and know-how that leads to powerful outcomes. Apple is profiled as a leading example of leveraging what is termed the technology of caring deeply. Other companies, such as Nike, IKEA, Zappos, Starbucks are also profiled. Finally, a leadership canvas is provided to help activate the lessons shared in the book.
From the longtime CEO and chairman of Starbucks, a bold, dramatic work about the new responsibilities that leaders, businesses, and citizens share in American society today—as viewed through the intimate lens of one man’s life and work. What do we owe one another? How do we channel our drive, ingenuity, even our pain, into something more meaningful than individual success? And what is our duty in the places where we live, work, and play? These questions are at the heart of the American journey. They are also ones that Howard Schultz has grappled with personally since growing up in the Brooklyn housing projects and while building Starbucks from eleven stores into one of the world’s most iconic brands. In From the Ground Up, Schultz looks for answers in two interwoven narratives. One story shows how his conflicted boyhood—including experiences he has never before revealed—motivated Schultz to become the first in his family to graduate from college, then to build the kind of company his father, a working-class laborer, never had a chance to work for: a business that tries to balance profit and human dignity. A parallel story offers a behind-the-scenes look at Schultz’s unconventional efforts to challenge old notions about the role of business in society. From health insurance and free college tuition for part-time baristas to controversial initiatives about race and refugees, Schultz and his team tackled societal issues with the same creativity and rigor they applied to changing how the world consumes coffee. Throughout the book, Schultz introduces a cross-section of Americans transforming common struggles into shared successes. In these pages, lost youth find first jobs, aspiring college students overcome the yoke of debt, post-9/11 warriors replace lost limbs with indomitable spirit, former coal miners and opioid addicts pave fresh paths, entrepreneurs jump-start dreams, and better angels emerge from all corners of the country. From the Ground Up is part candid memoir, part uplifting blueprint of mutual responsibility, and part proof that ordinary people can do extraordinary things. At its heart, it’s an optimistic, inspiring account of what happens when we stand up, speak out, and come together for purposes bigger than ourselves. Here is a new vision of what can be when we try our best to lead lives through the lens of humanity. “Howard Schultz’s story is a clear reminder that success is not achieved through individual determination alone, but through partnership and community. Howard’s commitment to both have helped him build one of the world’s most recognized brands. It will be exciting to see what he accomplishes next.”—Bill Gates
Lessons on Putting People First from a Life at Starbucks
Author: Howard Behar
Category: Business & Economics
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.
Imagine renewal in fifteen minutes a day. This forty-day program includes simple, yet meaningful spiritual reflections and practices that will guide you on the path toward emotional, physical, and spiritual restoration. Simplicity reigns--just show up every day for forty days and trust the process.Living AWAKEis a gentle reminder that all in life is sacred. Busy, stressed-out people will welcomeLiving AWAKE'sclear and straightforward approach. Drawing from diverse sources and the author's own experience as a retreat leader and spiritual companion,Living AWAKEis accessible to all, regardless of faith or background.
Building an Enduring Business by Managing the Risks of Growth
Author: Edward D. Hess
Publisher: Columbia University Press
Category: Business & Economics
Wall Street believes that all public companies should grow smoothly and continuously, as evidenced by ever-increasing quarterly earnings, and that all companies either "grow or die." Introducing a research-based growth model called "Smart Growth," Edward D. Hess challenges this ethos and its dangerous mentality, which often deters real growth and pressures businesses to create, manufacture, and purchase noncore earnings just to appease Wall Street. Smart Growth accounts for the complexity of growth from the perspective of organization, process, change, leadership, cognition, risk management, employee engagement, and human dynamics. Authentic growth is much more than a strategy or a desired result. It is a process characterized by complex change, entrepreneurial action, experimental learning, and the management of risk. Hess draws on extensive public and private company research, incorporating case studies of Best Buy, Sysco, UPS, Costco, Starbucks, McDonalds, Coca Cola, Room & Board, Home Depot, Tiffany & Company, P&G, and Jet Blue. With conceptual innovations such as an Authentic Earnings and Growth System framework, a seven-step growth funnel pipeline, a Growth Decision Template, and a Growth Risks Audit, Hess provides a blueprint for an enduring business that strives to be better, rather than simply bigger.
Why Customer Strategies Fail and Ten Steps to Do Them Right!
Author: Lior Arussy
Publisher: John Wiley & Sons
Category: Business & Economics
"I’ve always said that education without execution is justentertainment – and Lior illustrates this beautifully in hisbook. It is important to learn HOW to implement a successfulCustomer focus strategy and you need knowledge and process to do itwell. Read this book and learn."--Tim Sanders, Author of "Loveis The Killer App" "Lior brings original thought to the world of business, ideasdrawn from reality, based on solid observations with the clearobjective of helping people make money. Read this andprofit."--Jerry Vass, Author of "Soft Selling in A Hard World" andPresident Vass Consulting "You might not like this book. It's not filled with easyshortcuts and feel-good platitudes. BUT, when you're ready to walkthe walk and not just talk the talk) about treating your customersright and growing your business, Lior's book is a fine place tostart down that rarely-followed, very profitable path."--Seth GodinAuthor, Purple Cow & Free Prize Inside "Lior Arussy is a true customer advocate. This book is amust-read for anyone who knows that the only sustainablecompetitive advantage is to create a unique and meaningful customerexperience."--Ginger Conlon, Editor-in-Chief, CRMmagazine According to Strativity's 2003 CEM global study, 45% ofexecutives surveyed do not believe they deserve thecustomer’s loyalty. Following a decade of customer-centricbooks, the market is in a state of crises with over 50% customerfocused projects fail. Passionate and Profitable is a newbook that takes a critical look at the state of thecompanies’ commitment to customers and exposes the fatalmistakes companies make and the lip service they pay to theircustomers. Full of examples and statistics, Passionate andProfitable argues that customer strategies success depends onmaking serious tough choices and not cosmetic works. It is thosetough trade offs that will help companies unleash their passion forcustomers and in return, increase their profitability andsales.