Why do some small businesses succeed while others fail? That is the question one young entrepreneur faces in this illuminating business parable for our times. Loops reveals the soul-searching story of Tony, a business student who doesn’t understand why he can’t quit school and work in the family business. Then his professor surprises him with an unusual final exam— a twelve-week, summer-long study of the small businesses in his local area. This simple real-world assignment opens Tony’s eyes to the most important lessons an entrepreneur can learn, such as how to: Manage “experience zones” Build strong customer relations through “vision moments” Standardize key processes for employees Innovate, improve, and maintain quality Accomplish real results by “closing the loops” As you follow Tony’s journey, you’ll receive a week-by-week crash course on the seven essential loops for small business. You will learn how to distinguish yourself from the competition, improve your operations, and close the loops. Best of all, you’ll discover innovative ways to apply the loops concept to every challenge you face, with every endeavor, in any economy. When you close the loops, you open the door—to limitless opportunities.
An Inspiring Story About an African Tradition of Teamwork and Collaboration
Author: Bob Nelson
Publisher: Crown Business
Category: Business & Economics
A powerful story about the African philosophy of teamwork and collaboration that has the power to reshape our workplaces, our relationships with our coworkers, and our personal lives, written by the bestselling coauthor of Fish! and the bestselling author of 1001 Ways to Reward Employees. John Peterson, a new manager in the credit department at a major big-box retailer, is struggling in his job. The people under him are not working as well or effectively as they need to, and his department is falling behind in meeting its goals. His only solution is to take on more work himself, burning the midnight oil and coming in most weekends to pick up the slack and keep his department above water. When one of the employees stays behind to help him—a young man who came to America from a small village in Africa—he learns of the ancient wisdom and hidden power of the African philosophy of Ubuntu. Before long, it begins to change the way he thinks about the people he works with, about himself, and about how he runs his department and his life. In an engaging and completely fresh narrative that holds a unique message for today’s business world, Ubuntu! shows us a way to overcome our fears, insecurities, and the “me-ism” that so often permeates our workplaces, and replace it with a culture of genuine respect and collaboration. It promises to take its place alongside Fish! and other business parables as the next bestselling classic in the business category.
It Happened in Glacier National Park takes readers on a rollicking, behind-the-scenes look at some of the characters and episodes from the Park's storied past. Including both famous tales, and famous names--and little-known heroes, heroines, and happenings.
How Net Promoter Companies Thrive in a Customer-Driven World
Author: Fred Reichheld
Publisher: Harvard Business Review Press
Category: Business & Economics
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.