Learn ITIL® 2011 with lots of examples and real-life scenarios
Author: Dr. Pratul Sharma
Publisher: BPB Publications
The Complete Beginners' Guide to ITIL DESCRIPTION Dr Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today’s Industry. This book is a collection of Dr. Pratul Sharma’s real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews. KEY FEATURES Explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman’s language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring WHAT WILL YOU LEARN Service Strategy & Design, Service Transition & Service Operation Continual Service Improvement Service Operation Functions ITIL® 2011 Update WHO THIS BOOK IS FOR This book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of Contents 1. The ITIL® Story 2. Concepts 3. The Story Continues -ITIL® V 3.0 4. Service Strategy 5. Service Design 6. Service Transition & Service Operation 7. Continual Service Improvement 8. Service Operation Functions 9. ITIL® 2011 Update 10. Few Important Questions to discuss 11. The ITIL® Story Summary 12. Abbreviations
Covers Backend, Frontend, APIs, and Mobile App Development using PHP, NodeJS, ExpressJS, Python and React Native
Author: MANU SHARMA
Publisher: BPB Publications
The team of Congorilla and Mikaal Tomas work to unlock the secrets behind the toxic Omega Man's dark energy and embark on a quest to find the Fountain of Youth, encountering diverse heroes from the DCU along the way—like Animal Man, Sirocco and a certain wonder dog named Rex.
Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.
The Complete Beginners' Guide to ITIL Key features Explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman's language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring DescriptionDr Pratul Sharma's exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today's Industry. This book is a collection of Dr. Pratul Sharma's real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews. What will you learn Service Strategy & Design, Service Transition & Service Operation Continual Service Improvement Service Operation Functions ITIL(R) 2011 Update Who this book is forThis book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. Table of contents1. The ITIL(R) Story2. Concepts3. The Story Continues -ITIL(R) V 3.04. Service Strategy5. Service Design6. Service Transition & Service Operation7. Continual Service Improvement8. Service Operation Functions9. ITIL(R) 2011 Update10. Few Important Questions to discuss11. The ITIL(R) Story Summary12. Abbreviations About the authorDr Pratul Sharma has been working as an International Trainer, Mentor, Coach & Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades. His Linkedin: linkedin.com/in/drpratulsharmaHis Website: vedangsoftware.com vedangjyotish.com
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
How to Create World-Class Agility, Reliability, & Security in Technology Organizations
Author: Gene Kim
Publisher: IT Revolution
Category: Business & Economics
This award-winning and bestselling business handbook for digital transformation is now fully updated and expanded with the latest research and new case studies! Over the last five years, The DevOps Handbook has been the definitive guide for taking the successes laid out in the bestselling The Phoenix Project and applying them in any organization. Now, with this fully updated and expanded edition, it’s time to take DevOps out of the IT department and apply it across the full business. Technology is now at the core of every company, no matter the business model or product. The theories and practices laid out in The DevOps Handbook are tools to be used by anyone from across the organization to create joy and succeed in the marketplace. The second edition features fifteen new case studies, including stories from adidas, American Airlines, Fannie Mae, Target, and the US Air Force. In addition, renowned researcher and coauthor of Accelerate, Nicole Forsgren, PhD, provides her insights through new and updated material and research. With over 100 pages of new content throughout the book, this expanded edition is a must read for anyone who works with technology.
In an age where southern power-holders look north and see only vacant polar landscapes, isolated communities, and exploitable resources, it is important to note that the Inuit homeland encompasses extensive philosophical, political, and literary traditions. Stories in a New Skin is a seminal text that explores these Arctic literary traditions and, in the process, reveals a pathway into Inuit literary criticism. Author Keavy Martin considers writing, storytelling, and performance from a range of genres and historical periods – the classic stories and songs of Inuit oral traditions, life writing, oral histories, and contemporary fiction, poetry and film – and discusses the ways in which these texts constitute an autonomous literary tradition. She draws attention to the interconnection between language, form and context and illustrates the capacity of Inuit writers, singers and storytellers to instruct diverse audiences in the appreciation of Inuit texts. Although Eurowestern academic contexts and literary terminology are a relatively foreign presence in Inuit territory, Martin builds on the inherent adaptability and resilience of Inuit genres in order to foster greater southern awareness of a tradition whose audience has remained primarily northern.