Creating Cultures of Compassion with Nonviolent Communication
Author: Melanie Sears, RN MBA
Publisher: PuddleDancer Press
Category: Health & Fitness
The tenets of "Nonviolent Communication" are applied to a variety of settings, including the workplace, the classroom, and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application. Focusing on the language used in the health care system, this manual teaches health care administrators, nurses, physicians, and mental health practitioners how to create lasting, positive improvements to patient care and the workplace environment. Arguing that a crisis within health care is the inability of many professionals to relate to the personal, human dimension of their work, this reference teaches how to counteract the negativity that certain labels, diagnosis, judgments, and analyses can cause and shows how to better integrate a culture of compassion, empathy, and honesty. Readers will also learn an effective framework to reduce health care staff burnout and turnover, create a culture of mentorship and learning, compassionately diffuse "problem patients," and effectively address systemic barriers to care as they arise.
This book looks at the current turmoil facing contemporary healthcare systems worldwide, which has resulted from relentless reorganization being imposed upon them, and argues for a return to a values-based approach to healthcare. Writing from the unique and fresh perspective of social anthropology, the author takes a highly logical approach to practice and emphasizes the importance of values such as compassion, solidarity and social justice. He stipulates that without being able to clearly identify the values and goals that unite its members, healthcare organizations are unlikely to be able to meet the demands of the constant and varied pressures they face, and explains how individuals at every level in healthcare can contribute to positive change within their organizations. This much-needed and highly accessible book will be essential reading for anyone interested in healthcare reform from clinicians and nurses, to managers and policy makers as well as the interested reader.
A Guide to Revitalizing the Health Care Industry in America
Author: Melanie Sears
The truth about health care: how hospital politics often prevents patients from getting the care they need. Melanie Sears shares her insights as a nurse and a certified instructor of Nonviolent Communications as she gives a glimpse of what it's like to work in a psychiatric hospital. There she experienced first-hand the pain and suffering of both patients and staff struggling within a system that makes compassionate care difficult to deliver. She also experienced the healing that's possible when Nonviolent Communication is brought within a hospital's walls. With real examples, Sears takes you on a journey that will enlighten and inspire you. If you've ever wondered why there is a nursing shortage, the secret is out. This is a must read for hospital administrators, health care workers and anyone who has been or will be a patient in a health care setting. Melanie Sears is a Registered Nurse with 27years experience working within the health care industry. She's also an instructor in Nonviolent Communications certified by Marshall Rosenberg's Center for Nonviolent Communications and has been actively involved with the Puget Sound Network for Compassionate Communications since 1993. "Even though I don't work in the health care industry, I found this book relevant to my life. I understand better now the struggles of health-care providers to deliver compassionate care while struggling within a bureaucracy that itself needs healing."-Matt Harris, Communications Consultant "Melanie was able to articulate the underlying dynamics that make working in health care so miserable. She put words to what I sensed but didn't understand."-P.W., Nurse
Rather than concentrating on a particular health care plan, Humanizing Health Care shows how problem areas can be more clearly recognized, the pricipal issues identified, and possible options evaluated in terms of advantages, disadvantages, and consequences. Topics in the book include a discussion of futures research applied to health technology; cost-benefit and value-added applied to health care; the major requirements for personnel, facilities, and organizational relationships for future health care systems; home-based health care--alternative modes of medical management; and patient participation."Rushmer, a bioengineer, is less interested in specific blueprints for reform...than in calling for a different way of thinking about health and the health care system. His home base is policy science...His tools are computers and imagination. If this sounds dull, you're wrong. It is absorbing, lucid, mercifully compact and anti-polemical, almost totally free of policy science and computer jargon."--The New York Times Book Review
The leading figure in qualitative health research (QHR), Janice M. Morse, asserts that QHR is its own separate discipline—distinct from both traditional health research and other kinds of qualitative research—and examines the implications of this position for theory, research, and practice. She contends that the health care environments transform many of the traditional norms of qualitative research and shape a new and different kind of research tradition. Similarly, the humanizing ethos of qualitative health research has much to teach traditional researchers and practitioners in health disciplines. She explores how the discipline of QHR can play out in practice, both in the clinic and in the classroom, in North America and around the world. A challenging, thought-provoking call to rethink how to conduct qualitative research in health settings.
Monthly. References about events and develpments in the sociology and economics of medicine. Sources include scientific and medical journals as well as newspapers and popular magazines. Entries arranged under subjects in alphabetical order. Author index.