Creating Cultures of Compassion with Nonviolent Communication
Author: Melanie Sears, RN MBA
Publisher: PuddleDancer Press
Category: Health & Fitness
The tenets of "Nonviolent Communication" are applied to a variety of settings, including the workplace, the classroom, and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application. Focusing on the language used in the health care system, this manual teaches health care administrators, nurses, physicians, and mental health practitioners how to create lasting, positive improvements to patient care and the workplace environment. Arguing that a crisis within health care is the inability of many professionals to relate to the personal, human dimension of their work, this reference teaches how to counteract the negativity that certain labels, diagnosis, judgments, and analyses can cause and shows how to better integrate a culture of compassion, empathy, and honesty. Readers will also learn an effective framework to reduce health care staff burnout and turnover, create a culture of mentorship and learning, compassionately diffuse "problem patients," and effectively address systemic barriers to care as they arise.
A Guide to Revitalizing the Health Care Industry in America
Author: Melanie Sears
The truth about health care: how hospital politics often prevents patients from getting the care they need. Melanie Sears shares her insights as a nurse and a certified instructor of Nonviolent Communications as she gives a glimpse of what it's like to work in a psychiatric hospital. There she experienced first-hand the pain and suffering of both patients and staff struggling within a system that makes compassionate care difficult to deliver. She also experienced the healing that's possible when Nonviolent Communication is brought within a hospital's walls. With real examples, Sears takes you on a journey that will enlighten and inspire you. If you've ever wondered why there is a nursing shortage, the secret is out. This is a must read for hospital administrators, health care workers and anyone who has been or will be a patient in a health care setting. Melanie Sears is a Registered Nurse with 27years experience working within the health care industry. She's also an instructor in Nonviolent Communications certified by Marshall Rosenberg's Center for Nonviolent Communications and has been actively involved with the Puget Sound Network for Compassionate Communications since 1993. "Even though I don't work in the health care industry, I found this book relevant to my life. I understand better now the struggles of health-care providers to deliver compassionate care while struggling within a bureaucracy that itself needs healing."-Matt Harris, Communications Consultant "Melanie was able to articulate the underlying dynamics that make working in health care so miserable. She put words to what I sensed but didn't understand."-P.W., Nurse
Rather than concentrating on a particular health care plan, Humanizing Health Care shows how problem areas can be more clearly recognized, the pricipal issues identified, and possible options evaluated in terms of advantages, disadvantages, and consequences. Topics in the book include a discussion of futures research applied to health technology; cost-benefit and value-added applied to health care; the major requirements for personnel, facilities, and organizational relationships for future health care systems; home-based health care--alternative modes of medical management; and patient participation."Rushmer, a bioengineer, is less interested in specific blueprints for reform...than in calling for a different way of thinking about health and the health care system. His home base is policy science...His tools are computers and imagination. If this sounds dull, you're wrong. It is absorbing, lucid, mercifully compact and anti-polemical, almost totally free of policy science and computer jargon."--The New York Times Book Review
This book looks at the current turmoil facing contemporary healthcare systems worldwide, which has resulted from relentless reorganization being imposed upon them, and argues for a return to a values-based approach to healthcare. Writing from the unique and fresh perspective of social anthropology, the author takes a highly logical approach to practice and emphasizes the importance of values such as compassion, solidarity and social justice. He stipulates that without being able to clearly identify the values and goals that unite its members, healthcare organizations are unlikely to be able to meet the demands of the constant and varied pressures they face, and explains how individuals at every level in healthcare can contribute to positive change within their organizations. This much-needed and highly accessible book will be essential reading for anyone interested in healthcare reform from clinicians and nurses, to managers and policy makers as well as the interested reader.
This book explores, in depth, the link between modern psychiatric practice and the person-centred approach. It promotes an open dialogue between traditional rivals - counsellors and psychiatrists within the NHS - to assist greater understanding and improve practice. Easy to read and comprehend, it explains complex issues in a clear and accessible manner. The author is a full-time psychiatrist and qualified counsellor who offers a unique perspective drawing on personal experience. Humanising Psychiatry and Mental Health Care will be of significant interest and help to all mental health professionals including psychiatrists and psychiatric nurses, social care workers, occupational therapists, psychologists, person-centred counsellors and therapists. Health and social care policy makers and shapers, including patient groups, will also find it helpful and informative. Courageous, a striking commentary. Embodies a hope and a vision which can vanquish despair. This book is the story of what it has meant for the psychiatrist/person-centred counsellor to remain hopeful and resilient in the face of the ever-deepening crisis in the powerfully drug-orientated and medicalised world of NHS psychiatry. We glimpse a future where psychiatrists and person-centred therapists will collaborate in the healing of persons. Books like this keep the vision alive and serve as beacons in the current darkness.' Brian Thorne, in his Foreword Rachel is an excoriatingly honest writer. Brave and unsettling. This is not a book for the faint-hearted. There is no easy framework here to aid your understanding of the medical world and your role in it. The book offers no theoretical asylum from the sneers of those who criticise the person-centred approach for its lack of objectivity. It is a tough philosophy, confident in its assertion of subjective principles and everything that flows from them. It provides no guarantee of success and no insurance against failure. B
Proceedings of an International Conference Sponsored by the John E. Fogarty Center for Advanced Study in the Health Sciences, National Institutes of Health, Held at the National Institutes of Health, Bethesda, Maryland, U.S.A., April 26-28, 1976
We seek to throw down the gauntlet with this handbook, challenging the he gemony of the "behavioral medicine" approach to the psychological study and treatment of the physically ill. This volume is not another in that growing surfeit oftexts that pledge allegiance to the doctrinaire purity of behavioristic thinking, or conceptualize their subject in accord with the sterility of medical models. Diseases are not our focus, nor is the narrow band of behavioral assessment and therapy methodologies. Rather, we have sought to redefine this amorphous, yet burgeoning field so as to place it squarely within the province of a broadly-based psychology-specifically, the emerging, substantive discipline of health psy chology and the well-established professionalism and diverse technologies of clinical psychology. The handbook's title-Clinical Health Psychology-reflects this reorientation explicitly, and Chapter 1 addresses its themes and provides its justifications more fully. In the process of developing a relevant and comprehensive health assess ment tool, the editors were struck by the failure of clinical psychologists to avail themselves of the rich vein of materials that comprise the psychosocial world of the physically ill. Perhaps more dismaying was the observation that this field was being mined-less than optimally-by physicians and nonclinical psychologists.
The purpose of this book is to present cohesive, introductory information, drawn from the disciplines of speech communication, interpersonal communication, and nursing. It is proposed by the author to establish a benchmark of holistic and humanizing theoretical orientation for interpersonal communication between nurses, clients and others which is appropriate in all areas of nursing practice, education and research.