The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you won’t find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalities—illustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.
The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.
Use "Assertive Intervention" techniques to help difficult teachers become positive and energetic professionals! Managing difficult teachers effectively may be a principal’s most pressing challenge. In this research-based text, you will discover approaches that prove how even the most difficult teachers can become successful professionals. This indispensable handbook introduces Assertive Intervention techniques and shows principals how to improve daily interactions with troubled teachers. These strategies show how to: Confront difficult teachers calmly and confidently Conduct an Assertive Intervention Improve interactions with troublesome teachers Build a positive school culture
Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-To-Please Customer
Author: Rick Brinkman
Publisher: McGraw-Hill Companies
Category: Business & Economics
Through the bestselling Dealing with People You Can't Stand, millions of at-their-wits-end readers have trusted Brinkman and Kirschner to provide productive and motivating solutions to effectively working with the full range of their managers', peers', and staff member's difficult behaviors. Since the publication of that book, Brinkman and Kirschner have been in high-demand as companies around the world have invited them to train their employees on how to prevent personnel problems from hurting the bottom line. Now, in an age where being "customer-focused" is a business imperative, companies have been clamoring for Brinkman and Kirschner help them train their front-line employees on how to provide exceptional service, regardless of how badly a customer behaves.Love Thy Customer will deal exclusively with the interactions and behaviors of service providers with their customers both external and internal. In Brinkman and Kirschner's trademark straightforward, but light-hearted and user-friendly style, they will cover specific communication skills and strategies for creating delight in customers, preventing customers from becoming difficult in the first place, and dealing with the full range of difficult behaviors and situations.Business readers are flocking back to the basics, such as the bestselling, Hug Your Customer. In an age when companies recognize that a key to sustaining long-term growth is delivering exceptional service to build a loyal and ever-widening customer base, Brinkman & Kirschner's Love Thy Customer will be welcomed by managers responsible for maintaining customer focus, owners of small to medium sized businesses wanting to cultivate a strong service ethic, as well as the front line service providers at their wits end.
In this new collection of articles on talent acquisition and retention, Adrian Furnham, author of The Elephant in the Boardroom , offers an engaging and witty look into the world of the talented manager. Based on solid research this book offers a substantial introduction to the importance of talent in the workplace.
Relationships are vital to successful Christian living. Jesus commanded us to love our neighbors. Living that teaching out in practical terms can be a challenge, especially when different personalities come into play. This wonderful study will help your group members to maintain their relationships, even challenging relationships, in such a way to reflect the love Christ. Your group members will thank you for leading them through this relevant, practical study.
Discover strategies for positive partnering with all parents—even the difficult ones! Creating successful relationships with all parents, including the most hard-to-handle ones, can be challenging for any educator. This book provides sample forms, letters, scenarios, and vignettes, plus techniques for involving families whose first language is not English. Readers will learn about: Establishing relationships with parents of all backgrounds Dealing with characteristics of difficult people and strategies to overcome adversity Being proactive in getting parents to follow through Conducting expert parent conferences Handling types such as “Know-It-All’s,” “Blamers,” and more
In 1987, when Pat Linkhorn found herself raising two daughters with special needs, she had to rely on letters to get the information she needed. These days, the process of finding information for children with disabilities is much more straightforward. In this collection of writings, Linkhorn shares a personal account of her experiences and offers advice on dealing with the various issues that she encountered through the years. Linkhorn hopes to help parents of special needs children find the humor amid the absurdity of life. Join her as she recalls navigating the choppy waters of serving as an advocate for her children and others with special needs. She offers advice on making decisions that benefit special needs children; dealing effectively with agencies, committees, and people; and telling your story in a way that generates attention. As the mother of one autistic daughter and another who was born prematurely and is blind, Linkhorn has dealt with and worked for numerous social and educational agencies devoted to helping special needs individuals for more than twenty years. No longer constrained by agency rules and guidelines, she is off the fence and she tells her tale of survival and victory and explains how the system really works.