The international bestseller--more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you won’t find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalities—illustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.
How to Bring Out the Best in People at Their Worst
Author: Dr Rick Kirschner
Dealing With People You Cant Stand offers practical tactics for resolving relationship challenges at work and home. It shows readers how to get things done, even when they are dealing with rude, crude, and inconsiderate people who have the ability to derail anything good that can happen.
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Use "Assertive Intervention" techniques to help difficult teachers become positive and energetic professionals! Managing difficult teachers effectively may be a principal’s most pressing challenge. In this research-based text, you will discover approaches that prove how even the most difficult teachers can become successful professionals. This indispensable handbook introduces Assertive Intervention techniques and shows principals how to improve daily interactions with troubled teachers. These strategies show how to: Confront difficult teachers calmly and confidently Conduct an Assertive Intervention Improve interactions with troublesome teachers Build a positive school culture
Relationships are vital to successful Christian living. Jesus commanded us to love our neighbors. Living that teaching out in practical terms can be a challenge, especially when different personalities come into play. This wonderful study will help your group members to maintain their relationships, even challenging relationships, in such a way to reflect the love Christ. Your group members will thank you for leading them through this relevant, practical study.
In this new collection of articles on talent acquisition and retention, Adrian Furnham, author of The Elephant in the Boardroom , offers an engaging and witty look into the world of the talented manager. Based on solid research this book offers a substantial introduction to the importance of talent in the workplace.
Discover strategies for positive partnering with all parents—even the difficult ones! Creating successful relationships with all parents, including the most hard-to-handle ones, can be challenging for any educator. This book provides sample forms, letters, scenarios, and vignettes, plus techniques for involving families whose first language is not English. Readers will learn about: Establishing relationships with parents of all backgrounds Dealing with characteristics of difficult people and strategies to overcome adversity Being proactive in getting parents to follow through Conducting expert parent conferences Handling types such as “Know-It-All’s,” “Blamers,” and more
In 1987, when Pat Linkhorn found herself raising two daughters with special needs, she had to rely on letters to get the information she needed. These days, the process of finding information for children with disabilities is much more straightforward. In this collection of writings, Linkhorn shares a personal account of her experiences and offers advice on dealing with the various issues that she encountered through the years. Linkhorn hopes to help parents of special needs children find the humor amid the absurdity of life. Join her as she recalls navigating the choppy waters of serving as an advocate for her children and others with special needs. She offers advice on making decisions that benefit special needs children; dealing effectively with agencies, committees, and people; and telling your story in a way that generates attention. As the mother of one autistic daughter and another who was born prematurely and is blind, Linkhorn has dealt with and worked for numerous social and educational agencies devoted to helping special needs individuals for more than twenty years. No longer constrained by agency rules and guidelines, she is off the fence and she tells her tale of survival and victory and explains how the system really works.