Address to the Conference on Employee Mental Wellness by Walter B. Wriston, Chairman, Citicorp The mental well-being of employees is a subject of fundamental importance to each of us, our companies, our professions, and the nation. Both the Washington Business Group on Health and Boston University's Center for Industry and Health Care should be commended for the timely initiative this conference represents. I hope it will be come an ongoing effort to improve the mental health services to the nation's private sector workers and their dependents. I have had a deep interest in the delivery of health care for a long time, both from the perspective of a major employer and from my participation in the governance of New York Hospital-Cornell Medical Center. It has also been my privilege to chair the Business Round table's Task Force on Health and to serve on the President's Labor Management Committee which, among other things, has been working on heaith care problems. This experience obviously does not give me any claim to special expertise on the issue of mental health. It may prove helpful, however, as we work together formulating our thoughts about the nation's health system, the role of industry, and where the mental health issue fits into the picture.
Cover -- CONTENTS -- PREFACE -- I. EMPLOYEE ASSISTANCE: AN OVERVIEW -- Employee Assistance Terms Defined -- Historical Antecedents of EAPs -- Social Betterment -- Personnel Counseling -- Occupational Mental Health -- Industrial Alcoholism -- Employee Assistance Programs -- Why EAPs Are Adopted -- Union Reactions to Employee Assistance -- Member Assistance -- Summary -- II. EAP PROGRAM COMPONENTS AND IMPLEMENTATION -- Program Policy -- EAP Sensitivity to Alcoholism -- The Core Technology of EAPs -- Top-Management Support -- Program Management and Coordination -- Supervisory Training -- Peer Training -- Employee Education -- The Counseling Component -- In-House Services -- External Services -- Community Resource Network -- Union Support and Involvement -- Summary -- III. ISSUES IN PROGRAM DEVELOPMENT -- Program Strategies and Their Effectiveness -- Constructive Confrontation -- Counseling -- The Case for Balance -- Corporate and Union Responsibilities -- Provision of Services -- Confidentiality -- Third-Party Payment -- Summary -- IV. WORKERS' COMPENSATION, ARBITRATION, AND EAPs -- Workers' Compensation Insurance -- Physical-Mental Injuries -- Mental-Physical Injuries -- Mental-Mental Injuries -- The Tort of Mental Distress -- Alcohol and Workers' Compensation -- Arbitration -- Psychiatric Problems -- Alcohol Problems -- Drug Problems -- EAPs and Employer Responsibility -- V. PROGRAM EVALUATION AND THE FUTURE OF EAPS -- Program Evaluation -- Some Neglected Aspects of Program Evaluation -- Future Studies -- Integrating Research into Practice -- The Crucial Balance: A Summary -- EAP Strategies: Constructive Confrontation and Counseling -- Program Adoption -- Labor-Management Cooperation -- Appendix A: Constructive Confrontation and Its Effectiveness -- Appendix B: Counseling and Its Effectiveness -- References
This four-volume set provides updated empirical research and best practices for understanding and managing workplace diversity in the 21st century, including issues of gender, race, generation, disability, sexual orientation, national origin, and age.
"This is a comprehensive book that does not rely solely on a descriptive account of employee assistance programs (EAPs) but delves beneath the surface to discuss issues involved in providing psychological services at work. . . . This book is well referenced, making it of value to students and researchers." --Andrew Bull in Counselling at Work Despite the number of books, articles, and journals on Employee Assistance Programs (EAPs), there is little information in print that deals with the core responsibilities of the EAP counselor and the counseling of employees and their dependents. Effective Employee Assistance Programs bridges this gap by providing lucid discussion on the counseling of troubled workers. It pays special attention to the theoretical orientations, practice models, and intervention techniques that are most effective in helping employees with chemical dependency, physical health problems, family difficulties, and more. It also discusses the dramatic changes that have occurred in EAPs since the mid-1970s. Although the major focus of this volume is direct counseling, content regarding management of EAPs is included to provide a more comprehensive resource. Suitable for anyone currently active in the field of Employee Assistance Programs, this volume will also be an important resource for students and professionals in the fields of social work, substance abuse, clinical and counseling psychology, management, and public administration.
Repositioning Occupational Social Work in the New Millennium
Author: David Bargal
Category: Business & Economics
Discover the challenges and pitfalls awaiting occupational social workers in the coming years! Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium will help you meet the challenges that the rapidly changing world of work today presents. These challenges offer new opportunities for you as a social work professional in general and for the field of occupational social work in particular. Globalizing economies, downsizing, rightsizing, mergers, and corporate acquisitions continue to challenge work organizations and impact the lives of workers and their families. These trends have led to an increased need for the provision of social work services to employed, unemployed, and transitional workers and their families, and to businesses of all types and sizes. To meet the challenges facing the world of work in the 21st century, the social work profession must put special emphasis on the diverse roles that social workers can take in the workplace--from the micro to the macro--both within workplace settings and in the context of more traditional local, national and global agencies. Social Services in the Workplace proposes an expanded paradigm for social work practice in the context of the workplace, spanning the gamut from corporate and union settings to 'workfare’or welfare-to-work programs. It provides a wide array of theoretical, conceptual, and empirical examinations of evolving and innovative roles that the social work profession can fulfill in the world of work. Given today's volatile global market conditions, which dictate rapid changes in the organization and conditions of work, Social Services in the Workplace examines opportunities and dilemmas for the social work profession and points to the paths that the profession must take in the near future to remain viable. Social Services in the Workplace focuses on: defining domains for practice techniques that work and aspects to emphasize in various workplace environments provision of social work services to workers and their families welfare-to-work programs formulating organizational policies and procedures Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium brings into focus the practice of social work in the workplace. With this book, social work students and practitioners can gain a new perspective on the field and learn of new opportunities for employment and practice in the world of work. Academicians can use the book in their Social Work Practice classes, and researchers will discover ideas that will spark innovative research in this field. Corporate executives and human resource managers will gain a new understanding of how the social work profession can benefit their employees, their families, and the work organization. No matter which of these categories you fit into, Social Services in the Workplace will shed light on this expanding field.
Managing Care and Costs Through Employee Assistance Programs
Author: Walter F. Scanlon
Category: Business & Economics
Deteriorating job performance resulting from alcohol and drug dependency requires special handling and specific skills. This book is designed to be of use to those interested in developing these skills and and learning how to apply them.
For more than twenty years Sheila H. Akabas and Paul A. Kurzman have written extensively about workers and work organizations, and given leadership to the occupational social welfare movement worldwide. Recognized as leaders in their field, Akabas and Kurzman offer an invaluable and comprehensive look at the innovative ways in which management, labor organizations, government, and social workers can better respond to the needs of workers, their families, and communities. The authors consider the social, psychological, and economic conditions in the world of work; the domino impact of unemployment upon individuals, families, organizations, and communities; and the inadequacy of insurance, benefit and support systems, intended to respond to personal and systematic crises. They also provide case histories that illustrate how collaboration among management, labor, social work, and government opens new options for workers, their families, and those seeking entry into the workplace. The authors' discussion provides contemporary illustrations of evidence-based best practices that respond to the needs of the modern workplace. They analyze the barriers to entry into the workforce; the tension between work and family obligations; the sometime unsupportive nature of many jobs and settings; and work implications for persons with chronic or acute illnesses. In the concluding chapter, the authors assess current trends as they offer an optimistic review of the possibilities and positive future potential represented by career counseling, pre-retirement preparation, disability management, executive coaching, manpower programming, and managed care. Throughout the book, Akabas and Kurzman include case studies to illustrate innovative practice and provide study questions for each chapter.
Reports on the successes of innovative training opportunities for non-college women who end up in low-paying, low-mobility, pink collar jobs. Examines the relative effectiveness of various programs in helping these women gain access to high-wage, high-mobility employment opportunities, and spells out what kinds of state and nonprofit programs have proven most and least effective. [publisher web site].