As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
The Complete Textbook of Veterinary Nursing has established itself as a recommended standard text for all veterinary nurses. It is designed both to satisfy the requirements of the syllabus studied by all student veterinary nurses and to provide a wide range of information for qualified nurses working in veterinary practice. This new second edition has been updated and revised to align it perfectly with the needs of a new generation of students. . Comprehensive content endorsed by all leading course providers . Full colour illustrations for maximum clarity . Written by veterinary nurses for veterinary nurses . Additional online resources to maximize learning potential Improved website offers a range of film clips of essential procedures, introduced and narrated by Victoria Aspinall - plus comprehensive test-yourself questions in both study and assessment modes. All chapters revised and updated in line with changes in legislation, knowledge and current practical techniques. Brand new chapters on Ethics and Welfare, Communication and Physiotherapy. New section on Nursing Care Models to provide veterinary nurses with the necessary information to use this concept in their own practices. Dog behaviour chapter updated and revised to reflect the latest thinking about the process of domestication of the dog and its relevance to training methods. Additional photographs added throughout for enhanced understanding and clarity. Entire text accessible as an e-book with full note-making, referencing and search functionality.
A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks! Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures. Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles. An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting. Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports. Review questions and suggested activities reinforce important concepts presented in each chapter. Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines. Information on security in office communication covers the most current methods of safe, electronic communication. Practice Point boxes highlight practical information to remember while on the job. UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.
"This new edition has been completely revised and updated inline with NVQ practical requirements and offers an easily accessible guide to common procedures and nursing skills used within general practice. The easy-to-use format of the previous edition has been retained and is now enhanced by full colour illustrations."--BOOK JACKET.
This internationally appealing edition has been largely rewritten and contains new, updated information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance, as well as much sound practical advice from the author. Aimed at practice owners and managers, and those with a vested interest in understanding business management in veterinary practice, the book explains the core principles involved in running a business. 'Big Business' concepts are explained in practical and applied terms to fulfil small business needs using examples from a wide variety of sources, including internationally recognized business management experts such as Peter Drucker, David Maister, Stephen Covey and Michael Gerber. Fully updated with a new chapter on financial management written by new co-author and economist Erik Bäck Focuses on key management issues including the importance of clear leadership and communication and compliance Creates an understanding of the philosophy and background to effective business management Demonstrates practical applications of the essential management principles needed to run a veterinary practice Introduction of illustrations and photographs highlight and clarify important elements in the text Extended appendices which include guidance on conducting market surveys Highlighted boxes used to emphasize points, show examples and give advice Thoroughly updated to include the latest information and ideas for effective management. Includes new chapters and new appendices for more comprehensive coverage of how to become a successful manager. Written from a business-principles approach that relates the ideas, thoughts, and practices of management experts in practical terms. Explains essential management principles in clear language with practical examples that make content easy to understand. Coverage of practice finances helps the reader to keep track of their business's finances. New second author brings over 20 years' experience as a management consultant and leader in financial and economic analysis to the book.
In the tradition of this well established text, the fifth edition is enlarged and updated to cover recent developments in the field of animal nursing. In the four years since the previous edition was published the position of the Veterinary Nurse has become professionally recognized and a new syllabus for the Royal College of Veterinary Surgeons nursing scheme has been established. This has helped define the depth of knowledge required of trainee nurses in their preparation for examinations. In the light of the new syllabus there is a new chapter on Radiography, the chapters on First Aid, Basic Nursing Care, The Practice of Nursing and Surgical Nursing have been extensively revised, and the chapter on Medical Nursing has been lengthened. The contributions, from 27 experts in the field, are highly illustrated and suggestions for further reading are provided at the end of each chapter.
Veterinary support staff come in many guises - nurses, receptionists, administrators and office staff. The unsung heroes and heroines of the veterinary world, they carry out a variety of tasks, ranging from client care, reception work, office administration and IT, to nursing, dispensing and book-keeping. They move from role to role - diplomat, politician, debt collector, social worker and counsellor - and the skill, experience and knowledge they have is at the service of clients and the veterinary team in the surgery.
Enter every examining room with confidence! Mosby’s Veterinary PDQ, 3rd Edition is the pocket-sized reference that provides you with quick access to hundreds of veterinary medicine facts, formulas, lab values, and procedures. Ideal for the clinical setting, coverage includes key topics such as pharmacology, math, animal care, common diseases, diagnostic procedures, imaging techniques, parasite identification, urinalysis, blood tests, and other lab work. This full-color new edition is divided into 10 easy-to-use sections, to help you quickly find what you need to deliver safe and efficient veterinary care. Valuable formulas, conversions, and lab values make it easy to look up the data needed to deliver safe and effective veterinary care. Full-color photos and line drawings illustrate procedures and tests, dental and surgical instruments, parasites, and urine and blood analysis. Quick-access format is organized into 10 tabbed, color-coded sections, and makes it easy to find facts quickly. Easily fits in the busy vet tech’s pocket, for ease of access and formatted to find facts quickly. Easy-to-read charts and tables provide quick access to key information that you’ll commonly use but rarely memorize. Spiral binding allows you to lay the book flat or keep it open to a page for quick reference. NEW! Current drug information covers the newest pharmacologic agents, ensuring that you are up to date with uses, adverse side effects, and dosage forms. NEW! Information on dental imaging and breathing circuits keeps you up to date on the latest techniques and equipment. NEW! Coverage of the latest testing kits keeps you up-to-date on available products. UPDATED! Information on anesthesia monitoring provides the most up-to-date information on this important topic. NEW! Updated images prepare you to perform routine procedures.
Thousands of patients present to emergency departments each year for medical treatment, and the first person they are greeted by is the triage nurse. The role of the triage nurse is to assess patients as they arrive and determine the priority of care. This book looks at the history of triage from the first rudimentary form of triage by Baron Dominique Jean Larrey stepping through the world wars, and looking at triage systems in use today. Triage today has evolved from the military form of triage, and is used in emergency departments throughout the world. This book describes four of the triage systems used in The United States of America, Canada, United Kingdom and Australia. The triage nurse requires excellent communication skills, compassion and a sound knowledge base to be able to carry out their role; they also require critical thinking skills. The book looks at critical thinking and why it is an important skill every triage nurse requires.
Providing the ultimate terminology reference for veterinary assistants and technicians, AN ILLUSTRATED GUIDE TO VETERINARY MEDICAL TERMINOLOGY, 4e provides an engaging, systematic approach to learning medical terms and understanding basic principles of veterinary medicine. This user-friendly textbook delivers a unique pedagogical presentation that makes it a comprehensive learning resource. Focusing on how medical terms are formed, analyzed, and defined, the text discusses anatomical landmarks, the positioning of animals, and the relationships between body parts. It also introduces terms used in the animal industry. Case studies illustrate how medical terminology is experienced in real-world practice, and an audio wordlist enables readers to hear the terms they are learning. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.