As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
The Complete Textbook of Veterinary Nursing has established itself as a recommended standard text for all veterinary nurses. It is designed both to satisfy the requirements of the syllabus studied by all student veterinary nurses and to provide a wide range of information for qualified nurses working in veterinary practice. This new second edition has been updated and revised to align it perfectly with the needs of a new generation of students. . Comprehensive content endorsed by all leading course providers . Full colour illustrations for maximum clarity . Written by veterinary nurses for veterinary nurses . Additional online resources to maximize learning potential Improved website offers a range of film clips of essential procedures, introduced and narrated by Victoria Aspinall - plus comprehensive test-yourself questions in both study and assessment modes. All chapters revised and updated in line with changes in legislation, knowledge and current practical techniques. Brand new chapters on Ethics and Welfare, Communication and Physiotherapy. New section on Nursing Care Models to provide veterinary nurses with the necessary information to use this concept in their own practices. Dog behaviour chapter updated and revised to reflect the latest thinking about the process of domestication of the dog and its relevance to training methods. Additional photographs added throughout for enhanced understanding and clarity. Entire text accessible as an e-book with full note-making, referencing and search functionality.
Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instruction on scheduling, client relations, charting, case management software, billing, and more. In addition to clear objectives and easy-to-understand concepts, VETERINARY OFFICE PRACTICE, 2ND Edition's comprehensive coverage includes case studies and review exercises to enhance student learning experience, and an instructor manual that includes suggested assignments, test bank questions and answers as well as answers to the case studies and review questions found in the book. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks! Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures. Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles. An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting. Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports. Review questions and suggested activities reinforce important concepts presented in each chapter. Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines. Information on security in office communication covers the most current methods of safe, electronic communication. Practice Point boxes highlight practical information to remember while on the job. UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.
Handbook of Veterinary Nursing presents essentialguidance and helpful tips on developing and delivering high qualitynursing care and skills. Fully updated, this easy-to-follow guide reflects recent changesto veterinary nursing qualifications, current terminology and drugsin use. The emphasis is on the importance of working methodically,using high quality procedures, to help the whole veterinary teamensure the most successful outcomes in animal care. Written in note form for quick reference by veterinary nursesand technicians at all stages of their training and career, thiswill be invaluable for both exam revision and quick reference inclinic. Contents include: The nursing process in veterinary care, physical assessment ofthe patient, managing the hospital environment, managing theoperating room, surgical nursing activities, anaesthesia,diagnostic imaging, diagnostic tests, triage and emergencyprocedures, and essential calculations for drugs, fluids, nutritionand radiographic exposures. Key features: •Gives clinical advice quickly and simply •Written by authors with many years experience of veterinarynurse training and education •Contains essential calculations •Illustrated in colour throughout
The equine practitioner will find this comprehensive issue packed with useful, important information on ambulatory practice. Topics include challenges of ambulatory practice, equipment considerations, client psychology and expectations, technology and the ambulatory practitioner, ambulatory medicine, ambulatory surgery and surgical referral, lameness in ambulatory practice, foot care and veterinarian/farrier relations, ophthalmology in ambulatory practice, reproduction in ambulatory practice, dermatology in ambulatory practice, wound care, wellness care, purchase exams and much more!
Author: Jody Rockett,Cynthia Lattanzio,Katie Anderson
Publisher: Delmar Pub
Patient Assessment, Intervention and Documentation for the Veterinary Technician is an easy reference manual that guides technicians through the process of obtaining subjective and objective data about a patient, making the appropriate assessment of the patient's condition, developing and implementing a plan of care, and finally, documenting all findings and interventions through SOAP notes. The Technician Practice Model followed throughout mirrors the Nursing Process used in human medicine.
"This new edition has been completely revised and updated inline with NVQ practical requirements and offers an easily accessible guide to common procedures and nursing skills used within general practice. The easy-to-use format of the previous edition has been retained and is now enhanced by full colour illustrations."--BOOK JACKET.
This outstanding clinical reference provides valuable insights into solving clinical dilemmas, formulating diagnoses, developing therapeutic plans, and verifying drug dosages for both reptiles and amphibians. The information is outlined in an easy-to-use format for quick access that is essential for emergency and clinical situations. Discusses veterinary medicine and surgery for both reptiles and amphibians Features complete biology of snakes, lizards, turtles, and crocodilians Provides step-by-step guidelines for performing special techniques and procedures such as anesthesia, clinical pathology, diagnostic imaging, euthanasia and necropsy, fracture management, soft tissue surgery, and therapeutics Covers specific diseases and conditions such as anorexia, aural abscesses, and digit abnormalities in a separate alphabetically organized section 53 expert authors contribute crucial information to the study of reptiles and offer their unique perspectives on particular areas of study The expansive appendix includes a reptile and amphibian formulary A new full-color format features a wealth of vivid images and features that highlight important concepts and bring key procedures to life 29 new chapters covering diverse topics such as stress in captive reptiles, emergency and critical care, ultrasound, endoscopy, and working with venomous species Many new expert contributors that share valuable knowledge and insights from their experiences in practicing reptile medicine and surgery Unique coverage of cutting-edge imaging techniques, including CT and MRI
A concise guide to the care of small mammals, Ferrets, Rabbits, and Rodents: Clinical Medicine and Surgery covers the conditions seen most often in veterinary practice. The book emphasizes preventive medicine along with topics including disease management, ophthalmology, dentistry, and zoonosis. More than 400 illustrations demonstrate key concepts related to radiographic interpretation, relevant anatomy, and diagnostic, surgical, and therapeutic techniques. Now in full color, this edition adds coverage of more surgical procedures and expands coverage of zoonotic disease. From editors Katherine Quesenberry and James W. Carpenter, along with a team of expert contributors, the "Pink Book" provides an authoritative, single source of information that is hard to find elsewhere. A logical organization makes it quick and easy to find important information, with each section devoted to a single animal and chapters within each section organized by body system. Over 400 photographs and illustrations highlight key concepts such as radiographic interpretation and the main points of diagnostic, surgical, and therapeutic techniques. A chapter on ophthalmology provides hard-to-find information on eye care for ferrets, rabbits, rodents, and other small mammals. Coverage of preventive medicine includes basic biology, husbandry, and routine care of the healthy animal. The drug formulary supplies dosage instructions for ferrets, rabbits, guinea pigs, chinchillas, hamsters, rats/mice, prairie dogs, hedgehogs, and sugar gliders. Chapter outlines offer at-a-glance overviews of the contents of each chapter. Handy tables and charts make it easy to find key information. Expanded Zoonotic Diseases chapter adds more depth along with the latest information on the rising potential for disease transmission to humans as exotic pets become more popular. Additional surgical procedures for each species are included, some with step-by-step instructions accompanied by color photographs and line drawings. Full-color images show the sometimes minute structures of these small animals and make accurate diagnoses easier, especially for lymphoproliferative diseases of rabbits, endoscopy, cytology, and hematology.