The Leader's Guide to Managing People

How to Use Soft Skills to Get Hard Results

Author: Mike Brent,Fiona Dent

Publisher: Pearson UK

ISBN: 0273780360

Category: Business & Economics

Page: 264

View: 1342

'A very valuable resource for busy leaders to dip in and out of as time allows.' - Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education 'Clear and concise with great anecdotes and oozing with experience.' -Dr K. D. Akabusi, MBE, MA, FPSA, Executive Director, The Akabusi Company Coaching, motivating, team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as ‘soft skills’, there’s nothing soft about the impact they will have on your business performance. This book is your toolkit for managing yourself, facilitating team performance and surviving and thriving in times of change. Step up your management skills now to get the business results you need.

The Leader's Guide to Influence

How to Use Soft Skills to Get Hard Results

Author: Mike Brent,Fiona Dent

Publisher: Pearson UK

ISBN: 027376120X

Category: Business & Economics

Page: 248

View: 9231

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

The Leader's Guide to Coaching & Mentoring

How to Use Soft Skills to Get Hard Results

Author: Fiona Dent,Mike Brent

Publisher: Pearson UK

ISBN: 129207437X

Category: Business & Economics

Page: 256

View: 3545

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on: · The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming · The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching · The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring. Written in the no-nonsense and engaging style of the other Leader’s Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance. 'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That’s what new generations expect and respect.' Laurent Choain, Chief People & Communication Officer, Mazars Group 'It’s not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.' Ian Johnston, Chief Executive, Dubai Financial Services Authority

The Leader's Guide to Negotiation

How to Use Soft Skills to Get Hard Results

Author: Simon Horton

Publisher: Pearson UK

ISBN: 1292112832

Category: Business & Economics

Page: 296

View: 1570

PLAY ON YOUR TERMS Negotiation is THE core business skill. It is fundamental to everything we do that involves other people, whether that’s asking for a raise, pitching an idea or deciding who gets the coffee. The Leader’s Guide to Negotiation is a highly practical guide to getting the most out of your business interactions, whilst building stronger relationships to boot. From achieving win-win outcomes to problem-solving and building trust, it equips you with failsafe strategies for conducting successful and positive negotiations. ‘An entertaining, immediately useful book that goes beyond advocating for win-win – Simon Horton shows us how to get there.’ Adam Grant, Wharton Professor and New York Times bestselling author of Give and Take ‘Reading this book has made me think about how I negotiate and I have learned a lot… If you want to benefit your relationships while improving your business, then this is worth studying.’ Simon Woodroffe, founder of Yo!

The Leader's Guide to Emotional Agility (Emotional Intelligence)

How to Use Soft Skills to Get Hard Results

Author: Kerrie Fleming

Publisher: Pearson UK

ISBN: 1292083077

Category: Business & Economics

Page: 208

View: 8472

The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience: Step 1: Becoming authentic Step 2: Becoming self-aware Step 3: Becoming aware of others Step 4: Using the emotions Step 5: Understanding the emotions Step 6: Managing your own emotions Step 7: Managing the emotions of others Step 8: Mindfulness for leaders The chapters, underpinned with scientific research, offer real-life illustrations from leaders facing real challenges and triumphs, as well as exercises, case studies, tips and strategies to put these steps into action. It also includes a self-assessment at the start of the book to help you find out how emotionally agile you already are. This straight-talking guide is the ultimate guide for busy managers wanting hard advice on how to deal with the softer side of business life.

How to Thrive and Survive as a Working Woman

The Coach-Yourself Toolkit

Author: Fiona Elsa Dent,Viki Holton

Publisher: Bloomsbury Publishing

ISBN: 1472922689

Category: Business & Economics

Page: 192

View: 5156

Have you read all the books out there on getting to the top but find yourself wanting not necessarily tips for achieving a high-flying career, but the tools for creating a fulfilling working life? Based on new data from surveys and interviews, How to Thrive and Survive as a Working Woman will encompass stories, examples, strategies and practical exercises. The content will be both instructive and interactive offering insights from the authors' own experience of working with many women managers who attend Ashridge Business School programmes and events. The book will focus on key issues for development and career success and apply these to the specific challenges facing women at work, including: getting started in your career; dealing with motherhood and a career; dual career couples; changing career direction; moving up to senior levels; lack of confidence; and developing a clear career plan. Offering tips, techniques and approaches, this book will be an essential tool for working women of all ages and at various stages in their career.

The Leadership of Teams

How to Develop and Inspire High-performance Teamwork

Author: Mike Brent,Fiona Elsa Dent

Publisher: Bloomsbury Publishing

ISBN: 1472935888

Category: Business & Economics

Page: 296

View: 4476

Teams are everywhere - business, industry, schools, hospitals and government. There are executive, management and cross-functional teams, as well as teams formed for specific tasks and projects. But when a team can succeed or fail on the quality and effectiveness of its leader, everyone will have a view on the leadership qualities that are most important. So what makes a successful team? And what can leaders do to ensure that their teams collaborate effectively and are committed to the right goals? This new title looks at all aspects of teamwork, with a particular focus on the role of the leader, and examines some of the most common challenges facing both teams and leaders, including: interpersonal challenges; working in a global context; different roles in different teams; multicultural teams; and coaching and developing team members. Written by experienced academics and practitioners, the book incorporates results from specially-commissioned survey on team-working, organized by Ashridge Business School, but also uses the authors' access to leaders and team members working in sport, the military, business and the charity sector.

Leadership Pocketbook

2nd edition

Author: Fiona Elsa Dent

Publisher: Management Pocketbooks

ISBN: 1908284285

Category: Self-Help

Page: 112

View: 4413

Written for leaders at all levels - strategic, organisational and team level - the Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. This 2nd edition sees the addition of a new section about leaders and social responsibility. "Contemporary business leaders must be aware of the major forces shaping society today and understand how their organisations need to respond and contribute to these challenges", author Fiona Dent writes. She is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop. "With admirable clarity, Fiona Dent distils the salient leadership issues and skills. Every potential leader and every leader with potential should find a place for this book in their pocket or bag." Philip Hodgson, Director of Leadership Programmes, Ashridge "A practical, easy to use guide for all levels of leadership. It covers a broad range of topics in sufficient detail to make it usable both for fresh learning and for reference." Richard Nicholson, Management Development Manager, Novartis Pharmaceuticals UK Ltd

The Leader's Guide to Presenting

How to Use Soft Skills to Get Hard Results

Author: Tom Bird,Jeremy Cassell

Publisher: Pearson Professional

ISBN: 9781292119984

Category: Business & Economics

Page: 240

View: 5285

The Leader's Guide to Presenting is a highly practical guide to delivering engaging and influential presentations.

Wie man Freunde gewinnt

Die Kunst, beliebt und einflussreich zu werden

Author: Dale Carnegie

Publisher: S. Fischer Verlag

ISBN: 3104031479

Category: Self-Help

Page: 304

View: 2486

Dieses Buch zeigt Ihnen: - wie man Freunde gewinnt - wie man auf neuen Wegen zu neuen Zielen gelangt - wie man beliebt wird - wie man seine Umwelt beeinflußt - wie man mehr Ansehen erlangt - wie man im Beruf erfolgreicher wird - wie man Streit vermeidet - wie man ein guter Redner und brillanter Gesellschafter wird - wie man den Charakter seiner Mitmenschen erkennt - wie man seine Mitarbeiter anspornt und vieles mehr...

Die Regeln des Reichtums

Author: Richard Templar

Publisher: books4success

ISBN: 3941493299

Category: Self-Help

Page: 274

View: 7165

Was unterscheidet reiche von armen Leuten? Offensichtlich machen sie etwas richtig! Denn sie denken und handeln auf eine Art und Weise, die ihnen das erwünschte Ziel verschafft. Richard Templar kam dieser Denk- und Handlungsweise nach vielen selbst erlebten Fehlschlägen auf die Spur und entwickelte daraus in 100 Regeln einen Leitfaden: Wie machen diese Leute Geld? Wie bewahren sie es, geben es aus, investieren und genießen sie es? Beim Roulette, so sagt man, gewinnt immer die Bank. Wir können die Bank sein, wenn wir einige Prinzipien und Strategien verstanden haben. Strategien, die nicht zum Reichtum über Nacht, aber - viel besser - zu stetigem und nachhaltigem Vermögensaufbau führen. Folgen Sie Richard Templar auf seinem erfolgreichen Weg zu bewussterem Umgang mit Geld! Sie sind Ihr eigener Jackpot!

Die Regeln des Lebens

Author: Richard Templar

Publisher: books4success

ISBN: 3941493302

Category: Self-Help

Page: 250

View: 3607

Erfolgreiches Berufsleben, glückliche Beziehung und Zeit für Interessen und Freizeit. Was wissen die Menschen, die das vereinen? Die Antwort ist einfach: Sie kennen die Regeln. Die Regeln des Lebens. Der Bestseller aus der Feder von Richard Templar listet diese Regeln auf. Sie sind einfach, klar und logisch. Man kann sie im täglichen Leben problemlos umsetzen. Und sie machen einen Schritt für Schritt immer mehr zu dem Menschen, der man schon immer gerne sein wollte. Weltweit wurden von Templars "Rules"-Serie bereits mehr als 2.000.000 Exemplare verkauft. Jetzt erscheint nach "Die Regeln des Reichtums" auch der zweite Band endlich auch auf Deutsch! "Die Regeln des Lebens" entschärfen für Sie das Minenfeld aus Zeitnot, Überarbeitung und Beziehungsfrust. Wenn Sie diese Spielregeln beherrschen, können Sie Ihrem Alltag entspannt ins Auge blicken

Leading Change

Wie Sie Ihr Unternehmen in acht Schritten erfolgreich verändern

Author: John P. Kotter

Publisher: Vahlen

ISBN: 3800646153

Category: Fiction

Page: 158

View: 6190

John P. Kotters wegweisendes Werk Leading Change erschien 1996 und zählt heute zu den wichtigsten Managementbüchern überhaupt. Es wurde in zahlreiche Sprachen übersetzt und millionenfach verkauft. Der Druck auf Unternehmen, sich den permanent wandelnden internen und externen Einflüssen zu stellen, wird weiter zunehmen. Dabei gehört ein offener, aber professionell geführter Umgang mit Change-Prozessen zu den Wesensmerkmalen erfolgreicher Unternehmen im 21. Jahrhundert und zu den größten Herausforderungen in der Arbeit von Führungskräften. Einer der weltweit renommiertesten Experten auf diesem Gebiet hat basierend auf seinen Erfahrungen aus Forschung und Praxis einen visionären Text geschrieben, der zugleich inspirierend und gefüllt ist mit bedeutenden Implikationen für das Change-Management. Leading Change zeigt Ihnen, wie Sie Wandlungsprozesse in Unternehmen konsequent führen. Beginnend mit den Gründen, warum viele Unternehmen an Change-Prozessen scheitern, wird im Anschluss ein Acht-Stufen-Plan entwickelt, der Ihnen hilft, pragmatisch einen erfolgreichen Wandel zu gestalten. Wenn Sie wissen möchten, warum Ihre letzte Change-Initiative scheiterte, dann lesen Sie dieses Buch am besten gleich, sodass Ihr nächstes Projekt von Erfolg gekrönt wird. Ralf Dobelli, getabstract.com Leading Change is simply the best single work I have seen on strategy implementation. William C. Finnie, Editor-in-Chief Strategy & Leadership Leading Change ist ein weltweiter, zeitloser Bestseller. Werner Seidenschwarz, Seidenschwarz & Comp.

Gute Chefs essen zuletzt

Warum manche Teams funktionieren – und andere nicht

Author: Simon Sinek

Publisher: Redline Wirtschaft

ISBN: 3864149436

Category: Business & Economics

Page: 352

View: 2514

Ohne ein gutes, verlässliches Team könnten viele Führungskräfte ihre Ziele niemals erreichen. Doch leider werden viele Teams von internen Machtkämpfen, Streitigkeiten und den daraus resultierenden Misserfolgen ausgebremst – und die Führungskräfte schaffen es dann oft auch mit Leistungsanreizen oder Belohnungen nicht, ein Team wieder in die Spur zu bekommen. Doch warum sind hier manche Vorgesetzte oft erstaunlich hilflos? Die Antwort wurde Simon Sinek während einer Unterhaltung mit einem General des Marine Corps offensichtlich. Dieser erläuterte die Tradition: "Offiziere essen immer zuletzt." Was in der Kantine noch symbolisch gemeint ist, wird auf dem Schlachtfeld todernst: Gute Anführer opfern ihren eigenen Komfort, sogar ihr eigenes Leben, zum Wohl derer, die ihnen unterstehen. Sinek überträgt diese Tradition auf Unternehmen, wo sie bedeutet, dass die Führungskraft einen sogenannten Safety Circle, einen Sicherheitskreis, bilden muss, der das Team vor Schwierigkeiten von außen schützt. Nur so bildet sich im Unternehmen eine vertrauensvolle Atmosphäre. Der Sicherheitskreis führt zu stabilen, anpassungsfähigen und selbstbewussten Teams, in denen sich jeder zugehörig fühlt und in denen alle Energie darauf verwendet wird, die gemeinsamen Ziele zu erreichen. Chefs, die bereit sind, als letzte zu essen, werden mit zutiefst loyalen Kollegen belohnt und schaffen so konfliktfreie, motivierte und erfolgreich Teams.

Business Wargaming

Unternehmenswert schaffen und schützen

Author: Daniel F. Oriesek,Jan Oliver Schwarz

Publisher: Springer-Verlag

ISBN: 9783834918796

Category: Business & Economics

Page: 181

View: 3184

Daniel F. Oriesek und Jan Oliver Schwarz geben einen praxisorientierten Überblick über die Methodik des Business Wargaming und schildern eine Vielzahl von konkreten Anwendungsbeispielen in der Unternehmenspraxis. Ein Business Wargame – auch als Strategie-Simulation bezeichnet – ist eine Rollenspielsimulation einer dynamischen Wirtschaftssituation. Durch die dabei gewonnenen Erkenntnisse werden kostspielige Fehlentscheidungen vermieden und zusätzliche Chancen erkannt. Fallstudien zu unterschiedlichen Bereichen der Unternehmensführung illustrieren die Anwendung.

The Roadmap to Freedom

A Small-Business Owner's Guide to Connecting People to a Core Message

Author: Chris McIntyre

Publisher: Entrepreneur Press

ISBN: 1613082428

Category: Business & Economics

Page: 240

View: 2169

Delivering a tactical plan, complete with both downloadable and online support, Chris McIntyre rescues small business owners trapped in potholes littering the road to success, and provides a helping hand to freedom. Uniquely prepared to create and deliver their product or service, small business owners are far less equipped to effectively lead, let alone develop, their team. Their internal systems and processes are often informal and incomplete, limiting their freedom and their business growth. McIntyre provides a step-by-step, customizable solution to overcome this roadblock. Coached by McIntyre, leaders learn to craft the right team, create a consistent core message that enables the brand, and then, connect the two. Business owners are given a rock-solid process for attracting and keeping superstars, and dropping nightmares. They learn how to get their core message out of their head and into the heads of their superstar team. Supported by McIntyre, organizational leaders will define their core mission, and develop a distinct, systematic formula that enables their team to accomplish it. Leaders are aided with a thorough checklist to guide implementation, giving them everything they need for consistent performance from their team and ongoing success.

Head First PMP

A Brain-Friendly Guide to Passing the Project Management Professional Exam

Author: Jennifer Greene,Andrew Stellman

Publisher: "O'Reilly Media, Inc."

ISBN: 144933153X

Category: Computers

Page: 834

View: 8076

Learn the latest principles and certification objectives in The PMBOK Guide, Fourth Edition, in a unique and inspiring way with Head First PMP . The second edition of this book helps you prepare for the PMP certification exam using a visually rich format designed for the way your brain works. You'll find a full-length sample exam included inside the book. More than just proof of passing a test, a PMP certification means that you have the knowledge to solve most common project problems. But studying for a difficult four-hour exam on project management isn't easy, even for experienced project managers. Drawing on the latest research in neurobiology, cognitive science, and learning theory, Head First PMP offers you a multi-sensory experience that helps the material stick, not a text-heavy approach that puts you to sleep. This book will help you: Learn PMP's underlying concepts to help you understand the PMBOK principles and pass the certification exam with flying colors Get 100% coverage of the latest principles and certification objectives in The PMBOK Guide, Fourth Edition, including two new processes: Collect Requirements and Identify Stakeholders Make use of a thorough and effective preparation guide with hundreds of practice questions and exam strategies Explore the material through puzzles, games, problems, and exercises that make learning easy and entertaining Head First PMP puts project management principles into context to help you understand, remember, and apply them -- not just on the exam, but also on the job.

An Executive's Guide to Fundraising Operations

Principles, Tools, and Trends

Author: Christopher M. Cannon

Publisher: John Wiley & Sons

ISBN: 9781118030295

Category: Business & Economics

Page: 256

View: 9527

A straightforward guide to the principles of effective fundraising operations An Executive Guide to Fundraising Operations provides fundraisers with easy-to-understand approaches to evaluate and address fundraising operations needs and opportunities. This guide simplifies and focuses on the analysis of problems and needs, allowing a quick return to fundraising. Provides the essential framework to improve and innovate development operations Includes dozens of practical tools, including sample policies for data, database, reporting, and business processes Offers sample workflow illustrations for gift processing and acknowledgment, report specification, and other processes Features sample reports for campaign management, performance management, and exception management Delivers effective calculators for operational rules of thumb No matter what the department is called, most fundraisers struggle with evaluating operational issues. This guide leads you through principles of effective fundraising operations, simplifies complicated topics, and offers solutions to some of the most vexing operations dilemmas.

Frag immer erst: warum

Wie Top-Firmen und Führungskräfte zum Erfolg inspirieren

Author: Simon Sinek

Publisher: Redline Wirtschaft

ISBN: 3864146518

Category: Business & Economics

Page: 224

View: 7214

Am Beginn einer jeden Erfolgsgeschichte steht eine einfache Frage: Warum? Warum sind manche Organisationen profitabler als andere? Warum werden einige Führungskräfte von ihren Mitarbeitern mehr geschätzt und andere weniger? Warum sind manche Menschen in der Lage, immer und immer wieder erfolgreich zu sein? In seinem Bestseller, der nun zum ersten Mal in deutscher Sprache erscheint, zeigt Simon Sinek, dass erfolgreiche Persönlichkeiten wie Martin Luther King Jr. oder Steve Jobs alle nach demselben, natürlichen Muster dachten, handelten und kommunizierten. Am Anfang ihres Wirkens stand immer die Frage nach dem Warum. Mit diesem Ansatz schafften sie es, bedeutende Dinge zu vollbringen und darüber hinaus ihre Mitstreiter zu inspirieren. Sich an diesen Vorbildern orientierend, gibt Sinek in seinem Ratgeber nun Führungskräften, Unternehmen, aber auch Privatpersonen einen Leitfaden an die Hand, der zum endgültigen Erfolg verhilft. Dabei erklärt er das so erfolgreiche Muster, welches dem goldenen Schnitt ähnlich ist, und auf den drei elementaren Fragen basiert: Warum? Wie? Was? Dadurch eröffnen sich dem Leser völlig neue Möglichkeiten und er wird lernen, dass die Motivierung von Mitarbeitern viel zielführender ist als ihre Manipulation! Und dies geht ganz einfach: einfach »Warum?« fragen.