The Leader's Guide to Managing People

How to Use Soft Skills to Get Hard Results

Author: Mike Brent,Fiona Dent

Publisher: Pearson UK

ISBN: 0273780360

Category: Business & Economics

Page: 264

View: 6305

'A very valuable resource for busy leaders to dip in and out of as time allows.' - Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education 'Clear and concise with great anecdotes and oozing with experience.' -Dr K. D. Akabusi, MBE, MA, FPSA, Executive Director, The Akabusi Company Coaching, motivating, team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as ‘soft skills’, there’s nothing soft about the impact they will have on your business performance. This book is your toolkit for managing yourself, facilitating team performance and surviving and thriving in times of change. Step up your management skills now to get the business results you need.

The Leader's Guide to Managing People

How to Use Soft Skills to Get Hard Results

Author: Mike Brent,Fiona Elsa Dent

Publisher: Ft Press

ISBN: 9780273779452

Category: Business & Economics

Page: 239

View: 1779

'A very valuable resource for busy leaders to dip in and out of as time allows.' - Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education 'Clear and concise with great anecdotes and oozing with experience.' -Dr K. D. Akabusi, MBE, MA, FPSA, Executive Director, The Akabusi Company Coaching, motivating, team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as ‘soft skills’, there’s nothing soft about the impact they will have on your business performance. This book is your toolkit for managing yourself, facilitating team performance and surviving and thriving in times of change. Step up your management skills now to get the business results you need.

The Leader's Guide to Influence

How to Use Soft Skills to Get Hard Results

Author: Mike Brent,Fiona Dent

Publisher: Pearson UK

ISBN: 027376120X

Category: Business & Economics

Page: 248

View: 1492

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

The Leader's Guide to Negotiation

How to Use Soft Skills to Get Hard Results

Author: Simon Horton

Publisher: Pearson UK

ISBN: 1292112832

Category: Business & Economics

Page: 296

View: 1587

PLAY ON YOUR TERMS Negotiation is THE core business skill. It is fundamental to everything we do that involves other people, whether that’s asking for a raise, pitching an idea or deciding who gets the coffee. The Leader’s Guide to Negotiation is a highly practical guide to getting the most out of your business interactions, whilst building stronger relationships to boot. From achieving win-win outcomes to problem-solving and building trust, it equips you with failsafe strategies for conducting successful and positive negotiations. ‘An entertaining, immediately useful book that goes beyond advocating for win-win – Simon Horton shows us how to get there.’ Adam Grant, Wharton Professor and New York Times bestselling author of Give and Take ‘Reading this book has made me think about how I negotiate and I have learned a lot… If you want to benefit your relationships while improving your business, then this is worth studying.’ Simon Woodroffe, founder of Yo!

The Leader's Guide to Presenting

Author: Tom Bird,Jeremy Cassell

Publisher: Pearson UK

ISBN: 1292120010

Category: Business & Economics

Page: 240

View: 4617

Presentations are an inevitable part of a leader's day to day. They are fundamental to delivering information, motivating staff and building relationships. The Leader's Guide to Presenting is a highly practical guide to delivering engaging and influential presentations. From informal to formal settings, you'll discover how persuasion, influence and communication are critical to your own impact, the motivation and engagement of others and, ultimately, the success of your organisation. How to present when the stakes are high How to structure your message to gain agreement How to deliver with maximum impact and get the outcome you want How to pitch for success and handle difficult conversations

The Leader's Guide to Coaching & Mentoring

How to Use Soft Skills to Get Hard Results

Author: Fiona Dent,Mike Brent

Publisher: Pearson UK

ISBN: 129207437X

Category: Business & Economics

Page: 256

View: 7358

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on: · The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming · The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching · The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring. Written in the no-nonsense and engaging style of the other Leader’s Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance. 'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That’s what new generations expect and respect.' Laurent Choain, Chief People & Communication Officer, Mazars Group 'It’s not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.' Ian Johnston, Chief Executive, Dubai Financial Services Authority

The Leader's Guide to Emotional Agility (Emotional Intelligence)

How to Use Soft Skills to Get Hard Results

Author: Kerrie Fleming

Publisher: Pearson UK

ISBN: 1292083077

Category: Business & Economics

Page: 208

View: 4619

The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience: Step 1: Becoming authentic Step 2: Becoming self-aware Step 3: Becoming aware of others Step 4: Using the emotions Step 5: Understanding the emotions Step 6: Managing your own emotions Step 7: Managing the emotions of others Step 8: Mindfulness for leaders The chapters, underpinned with scientific research, offer real-life illustrations from leaders facing real challenges and triumphs, as well as exercises, case studies, tips and strategies to put these steps into action. It also includes a self-assessment at the start of the book to help you find out how emotionally agile you already are. This straight-talking guide is the ultimate guide for busy managers wanting hard advice on how to deal with the softer side of business life.

The Mind of the Leader

How to Lead Yourself, Your People, and Your Organization for Extraordinary Results

Author: Rasmus Hougaard,Jacqueline Carter

Publisher: Harvard Business Press

ISBN: 1633693430

Category: Psychology

Page: 256

View: 8967

Join the global movement that's making corporations more people-centric to achieve great results. The world is facing a global leadership crisis. Seventy-seven percent of leaders think they do a good job of engaging their people, yet 88 percent of employees say their leaders don't engage enough. There is also a high level of suffering in the workplace: 35 percent of employees would forgo a pay raise to see their leaders fired. This is an enormous waste of human talent--despite the fact that $46 billion is spent each year on leadership development. Based on extensive research, including assessments of more than 35,000 leaders and interviews with 250 C-level executives, The Mind of the Leader concludes that organizations and leaders aren't meeting employees' basic human needs of finding meaning, purpose, connection, and genuine happiness in their work. But more than a description of the problem, The Mind of the Leader offers a radical, yet practical, solution. To solve the leadership crisis, organizations need to put people at the center of their strategy. They need to develop managers and executives who lead with three core mental qualities: mindfulness, selflessness, and compassion. Using real-world inspirational examples from Marriott, Accenture, McKinsey & Company, LinkedIn, and many more, The Mind of the Leader shows how this new kind of leadership turns conventional leadership thinking upside down. It represents a radical redefinition of what it takes to be an effective leader--and a practical, hard-nosed solution to every organization's engagement and execution problems.

Coaching Skills for Nonprofit Managers and Leaders

Developing People to Achieve Your Mission

Author: Judith Wilson,Michelle Gislason

Publisher: John Wiley & Sons

ISBN: 0470530790

Category: Business & Economics

Page: 340

View: 3045

The only nonprofit orientation to coaching skills available, Coaching Skills for Nonprofit Leaders will provide nonprofit managers with an understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success. Coaching Skills for Nonprofit Leaders offers practical steps for coaching leaders to greatness and complements the academic and theoretical work in nonprofit leadership theory. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher. Based on the Inquiry Based Coaching? approach, Coaching Skills will strengthen and expand the reader?s ability to drive organization mission, while retaining the intrinsic values of the nonprofit culture and working towards outcomes that create a culture of discipline and accountability and empower others to be even more responsible, accountable, and self-motivated. This book uses accessible language, examples, case studies, key questions, and exercises to help: Promote better relationships Know when to delegate, direct and coach. Balance directive and supportive styles of leadership for productive partnerships Overcome fears and deal head-on with difficult situations and conflict. Use coaching for performance improvement and on-the-job development. Support independent thinking and personal reflection Gain commitment and accountability from others and build teams

The 7 Non-Negotiables of Winning

Tying Soft Traits to Hard Results

Author: David K. Williams

Publisher: John Wiley & Sons

ISBN: 1118571649

Category: Business & Economics

Page: 208

View: 9443

Describes how to create a winning corporate culture by combining respect, belief, commitment, trust, courage and gratitude and offers true stories and skill-building exercises to inspire employees to attain key business outcomes.

The Book of Leadership

How to Get Yourself, Your Team and Your Organisation Further Than You Ever Thought Possible

Author: Anthony Gell

Publisher: Piatkus

ISBN: 0349403414

Category: Business & Economics

Page: 368

View: 2053

Have you ever wondered what characteristics are shared by successful business leaders? Have you ever asked yourself what it is that they do differently which makes them and their organisations stand out from the crowd? And what can you learn from them to ensure your own success? If so, The Book of Leadership is for you. Over the last six years, Anthony Gell has conducted interviews with some of the most successful CEOs, entrepreneurs and business thinkers in the world, including Sir Terry Leahy, former CEO of Tesco, Richard Reed, founder of innocent drinks, Olaf Swantee, CEO of EE and Daniel Goleman, author of the bestselling Emotional Intelligence. Now for the first time, he is bringing together hours of exclusive interview footage into a single resource for anybody looking to improve their leadership skills. In The Book of Leadership he combines his own experiences as a CEO with those of the leaders he has interviewed to provide insights and advice in three core areas: * Part 1 looks at leaders as individuals and reveals the personal habits and attributes that have laid the foundations for their success. * Part 2 focuses on what it takes to build and motivate a world class team * Part 3 goes beyond team leadership to identify how the habits of effective leadership are carried through on a larger scale in organisations.

Soft Skills Revolution

A Guide for Connecting with Compassion for Trainers, Teams, and Leaders

Author: M. Kamin

Publisher: John Wiley & Sons

ISBN: 1118237056

Category: Business & Economics

Page: 256

View: 2523

Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. In increasingly competitive environments, soft skills training can be a vital resource. Soft Skills Revolution offers trainers, organizational leaders, and HR professionals a handy guide for building their soft skills through a variety of methods including individualized exercises and activities and structured training programs, as well as informal learning, mentoring, and coaching. The book offers readers information on the background of soft skills development, and suggestions for enhancing soft skills through traditional learning programs as well as informal learning approaches. Soft Skills Revolution contains practical guidance for creating an engaging learning experience that highlights such important concepts as: Components for Clear Communication The Power of Yes Listening and the Language of Acceptance A Nine-Step Model for Problem Solving Interventions for Moving a Team to Results Giving Helpful Feedback Moving from Conflict to Cooperation In addition, The Leader's Connection section is designed for upper level management and facilitators who want to help organizational leaders integrate the book's important concepts and skills into their interactions with team and staff members. "Kamin's engaging writing style, deep and down to earth at the same time, makes this book an easy learning experience of the 'hard' soft skills we all need to master. By developing these soft skills we can make our world a better place!" —Isabel Rimanoczy, Legacycoach, Director Minervas, Women Changing the World and author of Big Bang Being "Kamin has mastered the challenge of bringing soft skills to life. Her simple definitions, clear examples, references to seminal authors, focused questions, conceptual frameworks, and helpful hints invite and encourage the reader to make these soft skills her/his own." —Ernie Turner, president, LIM LLC and author of Action Reflection Learning

The Positive Leader

How Energy and Happiness Fuel Top-Performing Teams

Author: Jan Mühlfeit,Melina Costi

Publisher: Pearson UK

ISBN: 1292166177

Category: Business & Economics

Page: 344

View: 6004

Discover how to banish stress and negativity, rediscover your best self and become an inspirational leader – starting now. Inspirational leaders: Target strengths, not weaknesses Have a dream Manage energy, not time Put happiness before success Based on cutting edge research, and with truly actionable advice, The Positive Leader shows you how. Former Chairman of Microsoft Europe, Jan Mühlfeit, turns the lessons he’s learnt from his years at the coalface of leadership into a ‘how to’ guide for busy managers. Academic studies have shown that a positive mind-set results in 31% higher levels of productivity.* The Positive Leader gives you a four-point approach to becoming a happier and more inspirational leader. Discover and work to your strengths Identify your mission and vision Become a ‘Chief Energy Officer’ Lead yourself to happiness * ‘Positive Intelligence’, Shawn Anchor, Harvard Business Review, Jan/Feb 2012

How to Thrive and Survive as a Working Woman

The Coach-Yourself Toolkit

Author: Fiona Elsa Dent,Viki Holton

Publisher: Bloomsbury Publishing

ISBN: 1472922689

Category: Business & Economics

Page: 192

View: 7194

Have you read all the books out there on getting to the top but find yourself wanting not necessarily tips for achieving a high-flying career, but the tools for creating a fulfilling working life? Based on new data from surveys and interviews, How to Thrive and Survive as a Working Woman will encompass stories, examples, strategies and practical exercises. The content will be both instructive and interactive offering insights from the authors' own experience of working with many women managers who attend Ashridge Business School programmes and events. The book will focus on key issues for development and career success and apply these to the specific challenges facing women at work, including: getting started in your career; dealing with motherhood and a career; dual career couples; changing career direction; moving up to senior levels; lack of confidence; and developing a clear career plan. Offering tips, techniques and approaches, this book will be an essential tool for working women of all ages and at various stages in their career.

Help! I'm a Manager

A Practical Guide to Success as a First Time People Manager in Professional Services

Author: Sue Willcock

Publisher: N.A

ISBN: 9780993524707

Category:

Page: 150

View: 7992

You've spent years training to be an expert in your field. Years hunched over books and articles, writing essays late into the night on the science and art of your chosen profession. Through hard work and determination, alongside lots of experience, you've now become pretty good at it. So good in fact, that you have been asked to stop doing it all the time. You've been asked to manage a team. Now, you've got to assess people, develop them, write their appraisals and help them to help you, and the business you work for, deliver results. This is the book that will get you there fast. Authored by Sue Willcock, who has 25 years of experience in professional services, this book is written with the busy professional in mind - easy to read and packed full of tips you can use straight away.

Mastering Communication at Work: How to Lead, Manage, and Influence

Author: Ethan F. Becker,Jon Wortmann

Publisher: McGraw Hill Professional

ISBN: 007171345X

Category: Business & Economics

Page: 240

View: 4564

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: The White House Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author Google Laszlo Bock, Vice President, People Operations EMI Publishing Big Jon Platt, President IBM Jeanatte Horan, Vice President of Enterprise Business Transformation Harvard Business School Tony Mayo, Director of the Leadership Initiative The New York Giants Peter John-Baptiste, Director of Public Relations Mastering Communication at Work provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation—or even sitting at your desk. Use Mastering Communication at Work as your coach and you’ll see immediate results in yourself, your people, and your organization.

The Leadership of Teams

How to Develop and Inspire High-performance Teamwork

Author: Mike Brent,Fiona Elsa Dent

Publisher: Bloomsbury Publishing

ISBN: 1472935888

Category: Business & Economics

Page: 296

View: 6461

Teams are everywhere - business, industry, schools, hospitals and government. There are executive, management and cross-functional teams, as well as teams formed for specific tasks and projects. But when a team can succeed or fail on the quality and effectiveness of its leader, everyone will have a view on the leadership qualities that are most important. So what makes a successful team? And what can leaders do to ensure that their teams collaborate effectively and are committed to the right goals? This new title looks at all aspects of teamwork, with a particular focus on the role of the leader, and examines some of the most common challenges facing both teams and leaders, including: interpersonal challenges; working in a global context; different roles in different teams; multicultural teams; and coaching and developing team members. Written by experienced academics and practitioners, the book incorporates results from specially-commissioned survey on team-working, organized by Ashridge Business School, but also uses the authors' access to leaders and team members working in sport, the military, business and the charity sector.

Leadership Pocketbook

2nd edition

Author: Fiona Elsa Dent

Publisher: Management Pocketbooks

ISBN: 1908284285

Category: Self-Help

Page: 112

View: 2225

Written for leaders at all levels - strategic, organisational and team level - the Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives. Illustrated throughout, the book adopts a practical approach, setting out the principles of leadership, the role of the leader, the skills required for effective leadership and the key challenges facing leaders in today's business environment. This 2nd edition sees the addition of a new section about leaders and social responsibility. "Contemporary business leaders must be aware of the major forces shaping society today and understand how their organisations need to respond and contribute to these challenges", author Fiona Dent writes. She is Director of Faculty Development at Ashridge where she is also Programme Director for the Influencing Strategies and Skills Programme. A focus of the book, described by the author as 'perhaps the most necessary skill for any leader', is self-awareness - to know yourself, to realise what your leadership strengths and weaknesses are and when you must continue to develop. "With admirable clarity, Fiona Dent distils the salient leadership issues and skills. Every potential leader and every leader with potential should find a place for this book in their pocket or bag." Philip Hodgson, Director of Leadership Programmes, Ashridge "A practical, easy to use guide for all levels of leadership. It covers a broad range of topics in sufficient detail to make it usable both for fresh learning and for reference." Richard Nicholson, Management Development Manager, Novartis Pharmaceuticals UK Ltd