The ASQ Auditing Handbook, Fourth Edition

Author: J.P. Russell

Publisher: ASQ Quality Press

ISBN: 0873898478

Category: Business & Economics

Page: 400

View: 6732

Rev. ed. of: The quality audit handbook. 3rd ed. c2005.

Principles of Quality Costs, Fourth Edition

Financial Measures for Strategic Implementation of Quality Management

Author: Douglas C. Wood

Publisher: ASQ Quality Press

ISBN: 0873898494

Category: Business & Economics

Page: 240

View: 7944

The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

The ASQ Pocket Guide to Failure Mode and Effect Analysis (FMEA)

Author: D.H. Stamatis

Publisher: ASQ Quality Press

ISBN: 0873898885

Category: Technology & Engineering

Page: 272

View: 8849

The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis. This pocket guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA). The intent in this “Pocket FMEA” is to provide the reader with a booklet that makes the FMEA concept easy to understand and provide some guidelines as to why FMEA is used in so many industries with positive results. The booklet is not a complete reference on FMEA, but rather a summary guide for anyone who wants some fast information regarding failures and how to deal with them. It covers risk, reliability and FMEA, prerequisites of FMEA, what an FMEA is, robustness, the FMEA form and rankings, types of FMEA, and much more.

The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing

Author: J.B. Smith

Publisher: ASQ Quality Press

ISBN: 0873899253

Category: Business & Economics

Page: 216

View: 8267

The author’s lessons learned—during more than 25 years of hands-on quality management experience in environments including manufacturing, medical devices, military, aerospace, automotive, and logistics—are condensed in this book to provide reference material to both beginners and seasoned professionals in the development and sustainability of an effective quality and operational system. Experiences shared in this book include the design from ground zero-to-deployment, risk mitigation, and maintenance of quality standards such as ISO 9001, AS9100, ISO/TS 16949, TL 9000, FDA/GMP and C-TPAT standard, and Lean Six Sigma principles. The main focus of this book is to promote the use of the internal auditing tool as a feedback mechanism not only for compliance verification but also for the measurement and enhancement of the system’s effectiveness. The catalysts for this goal are: Auditing beyond compliance to include identification of improvement opportunities Use of process metrics as feedback mechanism in the discovery of hidden factories and risks Concepts and models discussed in this book are clearly illustrated using anonymous real-life examples encountered in day-to-day operations. These examples include lessons learned associated with compliance, continuous improvement, and techniques in the conversion of performance metrics as process indicators, savings’ generators, and risk mitigation. The examples and models are simple and easy to understand accompanied with templates for quick application on the creation of problem statements, root cause analysis methods, and design of action plans with measurement of success. Workshop modules for ‘training the trainers’ are included in this book with practical hands-on exercises on the different tools associated with problem solving, development of process metrics for risk mitigations and auditing.

ISO Lesson Guide 2015

Pocket Guide to ISO 9001:2015, Fourth Edition

Author: J.P. Russell

Publisher: ASQ Quality Press

ISBN: 0873899032

Category: Business & Economics

Page: 102

View: 6948

The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket guide was designed as a quick reference for anyone to carry around conveniently. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. In the ISO Lesson Guide: Quality is defined The ISO process approach is explained Key concepts are accompanied by an illustration Risk-based thinking is introduced Concepts are described in easy-to-understand words A brief conspectus summarizes ISO 9001 requirements Quality management principles are described in easy-to-understand words An entertaining fable explains the difference between ISO 9001 and ISO 9004 Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.

eAuditing Fundamentals

Virtual Communication and Remote Auditing

Author: J.P. Russell,Shauna Wilson

Publisher: ASQ Quality Press

ISBN: 0873898486

Category: Business & Economics

Page: 184

View: 9952

The purpose of this book is to provide hands-on guidelines for using electronic communication tools as part of the auditing process. The pros and cons of conducting e-audits and their consequences will be reviewed. There are situations when e-auditing techniques are more efficient, and other times they may be less efficient and even lead to questionable audit report conclusions. In this book we provide proven techniques for conducting remote audits (eAudits) and explore eAuditing practices to help organizations make informed decisions regarding their use. A ten point eAudit program implementation checklist is included with the book. Combined, the two authors have over 20 years’ experience conducting remote audits and using virtual communication technologies.

The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition

Author: Russell T. Westcott

Publisher: ASQ Quality Press

ISBN: 0873898613

Category: Business & Economics

Page: 688

View: 9927

This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: • Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions • Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.

The Biomedical Quality Auditor Handbook, Second Edition

Author: ASQ Biomedical Division

Publisher: ASQ Quality Press

ISBN: 0873898362

Category: Business & Economics

Page: 296

View: 4597

This handbook serves as a reference source for the application of quality auditing principles to the biomedical industry, including coverage specifically pertaining to medical devices. The book focuses on the understanding of domestic and international concepts and principles of biomedical quality auditing, and includes information on related regulations, directives, standards, and guidance. The book covers a wide range of subjects that have specific interpretations unique to the biomedical industry. In addition to being a peerless reference for ASQ's Biomedical Auditor certification (CBA), this book is a valuable reference for biomedical professionals who want to execute better audits for medical devices and gain basic knowledge of biomedical technical areas and regulatory requirements.

Modernes Sourcing in der Automobilindustrie

Author: Kathrin Schneider

Publisher: Springer-Verlag

ISBN: 3834965243

Category: Business & Economics

Page: 242

View: 9672

Kathrin Schneider entwickelt auf Basis von Case Studies zu Fremdvergaben auf Gesamtfahrzeugebene aus der Praxis eine Methode, die es ermöglicht, die Machbarkeit und die interne Konsistenz von Outsourcingprojekten zu bewerten.

Mac OS X Leopard - Das Buch

Wie Sie auf dem Mac machen was Sie wollen

Author: Scott Kelby

Publisher: Pearson Deutschland GmbH

ISBN: 9783827327017

Category: Mac OS

Page: 244

View: 4528

The Certified Quality Improvement Associate Handbook, Third Edition

Author: Russell T. Westcott,Grace L. Duffy

Publisher: ASQ Quality Press

ISBN: 0873898907

Category: Business & Economics

Page: 288

View: 3067

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (


mit Quality Function Deployment zu innovativen Dienstleistungen

Author: N.A

Publisher: Symposion Publishing GmbH

ISBN: 3863294211


Page: 231

View: 5109

Sprecherzieherisches Elementarbuch

Author: Heinz Fiukowski

Publisher: Walter de Gruyter

ISBN: 3110233770

Category: Language Arts & Disciplines

Page: 519

View: 8118

Das Sprecherzieherische Elementarbuch zählt seit über drei Jahrzehnten zu den national und international anerkannten Standardwerken der deutschen Sprecherziehung. Grundlage ist eine dialogorientierte Sprecherziehung. Jegliche mechanistische Sprechtechnik wird folglich entschieden abgelehnt. Auf die eingehende Behandlung der Funktion der Sprechorgane folgen jeweils unmittelbar die Übungskomplexe. Ihre praxiserprobten methodischen Hinweise und reichhaltigen, differenzierten Übungen dienen der Optimierung von Sprechatmung, Stimmgebung und insbesondere Artikulation (Erziehung zur Standardaussprache). Der dominierende Komplex Artikulation informiert dementsprechend über Klassifizierung und Einteilung der Laute, Koartikulation, Intonation und Phonostilistik. Er beschreibt anschaulich die Bildung der Laute, behandelt ausführlich Artikulationsfehler sowie regionale Abweichungen vom Aussprachestandard, unterbreitet detaillierte Abhilfevorschläge und die wichtigsten Ausspracheregeln. Die Publikation berücksichtigt die unterschiedlichen Belange verschiedener Arbeitsbereiche bzw. Zielgruppen und erhöht ihre Praktikabilität auch durch ein angemessenes Sachwortverzeichnis. Das Buch erwuchs aus der langjährigen sprechwissenschaftlichen Forschung sowie praktischen Tätigkeit und Erfahrung des Autors insbesondere in der Lehrer- und Dolmetscherausbildung an der Universität sowie in der Weiterbildung, der Schauspieler- und Sprecherausbildung für Funk und Fernsehen. Es wendet sich an Deutsche und Ausländer, Lernende und Lehrende: an alle, die aus privaten oder beruflichen Gründen an überregionaler Aussprache des Deutschen interessiert sind, d.h. an text- und situationsangemessener Verwendung der deutschen Standardaussprache.

The Six Sigma Handbook, Fourth Edition

Author: Thomas Pyzdek,Paul Keller

Publisher: McGraw Hill Professional

ISBN: 0071840540

Category: Technology & Engineering

Page: 608

View: 563

The most complete, current guide to Six Sigma “Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. ...This fourth edition...(features) expanded materials on innovation, strategic development, Lean, and constraint management. ...You’ll notice many references to free online materials within the text, such as Excel file templates that can be used for analyzing projects, or videos that provide an in-depth narrative on specific topics. Additional links will be added over time to further extend the learning potential offered by the text, so be sure to regularly check back into the online site at” —From the Preface by Paul Keller The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company. The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications. The new edition has been updated to include: Two online quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart Fully incorporated coverage of Lean methodologies Find out how to select the right personnel to train, achieve technical proficiency, build the best teams, and foster effective leadership. Improve the quality of processes and products in your organization, increase customer satisfaction, and boost profits with help from this definitive guide to Six Sigma. Written by two of the foremost authorities on the subject, this authoritative resource delivers all of the guidance you need to successfully implement Six Sigma. Comprehensive coverage includes: Building the responsive Six Sigma organization Recognizing and capitalizing on opportunity Data-driven management Maximizing resources Project management using DMAIC and DMADV The define phase The measure phase Process behavior charts Measurement systems evaluation The analyze phase The improve/design phase The control/verify phase

So was wie Liebe

Author: Anna McPartlin

Publisher: Rowohlt Verlag GmbH

ISBN: 3644562016

Category: Fiction

Page: 464

View: 7914

Auch aus dem tiefsten Tal des Kummers führt ein Weg zum Glück. «Pechmarie» – so wird sie in Kenmare heimlich genannt. Marys erste große Liebe kam ums Leben, als sie schwanger war. Und auch ihren Sohn hat sie verloren. Ihre Freunde würden alles dafür tun, Mary endlich wieder lachen zu sehen. Große Hoffnungen liegen auf Sam, dem neuen Nachbarn: Er ist der Erste, der die junge Frau aus der Reserve lockt. Leider hat Sam selbst mit Geistern aus der Vergangenheit zu kämpfen. Und jemand wartet nur auf den richtigen Moment, die schockierende Wahrheit über ihn ans Licht zu bringen.

Das Ziel

Ein Roman über Prozessoptimierung

Author: Eliyahu M. Goldratt,Jeff Cox

Publisher: Campus Verlag

ISBN: 3593423596

Category: Business & Economics

Page: 406

View: 7409

Ein Roman über Prozessoptimierung? Geht das? Das geht nicht nur – das liest sich auch spannend von der ersten bis zur letzten Seite. Eliyahu M. Goldratts "Das Ziel" ist die Geschichte des Managers Alex Rogo, der mit ungewöhnlichen und schlagkräftigen neuen Methoden in seinem Unternehmen für Aufsehen sorgt. Der Klassiker unter den Wirtschaftsbüchern, der das Managementdenken weltweit umkrempelt, wurde jetzt erweitert um den wichtigsten Aufsatz des Autors, "Standing on the Shoulders of Giants": Pflichtlektüre für Manager – und fesselnder Lesestoff.

Use Cases effektiv erstellen

Author: Alistair Cockburn

Publisher: mitp Verlags GmbH & Co. KG

ISBN: 9783826617966

Category: Prozessmanagement - Unterstützungssystem Informatik - Transaktionsverarbeitung - Client-Server-Konzept - Anwendungssoftware - Softwareentwicklung

Page: 314

View: 9919

Alistair Cockburn beschreibt ausführlich, was Uses Cases sind, welche Bestandteile hineingehören und wie man sie strukturieren sollte. Besonders nützlich sind seine Erörterungen, wie man mit großen Mengen von Use Cases umgeht. Im zweiten Teil seines Buchs geht Cockburn auf verschiedene praktische Probleme ein. Es geht um Fragen wie "Woran erkennen wir, dass wir fertig sind?" oder "Wie fügen sich Use Cases in den Gesamtprozess ein?". Im dritten Teil werden die wichtigsten Themen noch einmal als knappe Referenz zusammengefasst.

Angewandte Mathematik: Body and Soul 1

Author: Kenneth Eriksson,Donald Estep,Claes Johnson

Publisher: Springer Science & Business Media

ISBN: 3540350063

Category: Mathematics

Page: 452

View: 5918

Der 3-bändige Grundkurs für Studienanfänger verbindet die mathematische Analysis (Soul) mit numerischer Berechnung (Body) und einer Fülle von Anwendungen. Die Autoren haben die Inhalte im Unterricht erprobt. Band 1 behandelt die Grundlagen der Analysis.

Das Lean Six Sigma Toolbook

Mehr als 100 Werkzeuge zur Verbesserung der Prozessgeschwindigkeit und -qualität

Author: Michael L. George,David Rowlands,Marc Price,John Maxey

Publisher: Vahlen

ISBN: 3800648539

Category: Business & Economics

Page: 275

View: 8105

Die Referenz zum Verständnis der Konzepte und Werkzeuge von Lean Six Sigma: Six Sigma ist ein statistisches Qualitätsziel und zugleich ein Instrument des Qualitätsmanagements. Ausgangspunkt dieser auf Effizienz und Qualität ausgerichteten Methode ist die Zieldefinition. Danach wird die Fehlerabweichung von diesem Idealziel ermittelt. Ihr Kernelement ist also die Beschreibung, Messung, Analyse, Verbesserung und Überwachung von Geschäftsprozessen unter anderem mit statistischen Mitteln. Dabei orientieren sich die Ziele an Prozesskennzahlen eines Unternehmens und an den Kundenbedürfnissen. In diesem Buch werden alle wichtigen Werkzeuge zur Anwendung von Lean Six Sigma vorgestellt und systematisch auf ihre Einsatzgebiete hin eingeordnet. Detaillierte Erläuterungen helfen zu verstehen, welches Werkzeug wann, wie und warum einzusetzen ist. Aus dem Inhalt: - Voice of the Customer - Wertstromanalyse und Prozessflussdiagramme - Datenerhebung und Abweichungsanalysen - Fehlerursachen identifizieren und verifizieren - Minderung der Durchlaufzeiten und der nicht-wertschöpfenden Kosten - Komplexität und Komplexitätsanalyse - Auswahl und Pilotierung von Lösungen Michael L. George ist Chairman der George Group, der weltweit führenden Six-Sigma-Beratung. David Rowlands ist Vice President für Six Sigma bei der North American Solution Group, einer Division von Xerox. Marc Pice und John Maxey sind Mitarbeiter der George Group. Die Übersetzung dieses Buchs wurde vom Six-Sigma-Experten Dirk Dose, Partner bei der PPI AG (, und seinem Team vorgenommen. Er verfügt über umfangreiche Beratungspraxis mit Prozessoptimierungsprojekten, bei denen Six Sigma zur Verbesserung von Geschäftsprozessen eingesetzt wurde. Lean Six Sigma ist eine der führenden Techniken zur Maximierung der Prozesseffizienz und zur Steuerung jedes Schritts eines Geschäftsprozesses. Mit dem Lean Six Sigma Toolbook werden Sie entdecken, wie Sie Ihr Unternehmen auf ein neues Niveau der Wettbewerbsfähigkeit heben können.