"Since right-brain thinkers often gravitate to service jobs, the examples used in the book follow a theme that demonstrates the use of SPC in a service organization: an imaginary law firm. These examples can be adapted to any situation and they do not require knowledge of the legal profession. Also, the theme demonstrates the process involved in planning and deploying SPC, highlighting the human factors and workplace realities that are especially critical to putting SPC to work in a service environment."--BOOK JACKET.
Statistical process control is a tool which enables both manufacturers and suppliers to achieve control of product quality by applying statistical methods to controlling processes. This guide provides an introduction to the concept.
The use of quality and continual improvement is no longer considered the sole property of manufacturing or of the traditional engineering and production environment. Most professionals entering the workforce today are required to analyze situations, identify problems, and provide solutions for improved performance. Improving the organization is everyone's job. Teamwork is critical, requiring the participation of members of all backgrounds, nationalities, educational levels, and career aspirations. This book is for anyone who wants to improve themselves and/or their organization. It is particularly salient for those at the beginning stages of learning about the history, concepts, and tools of quality. In addition, the content of this book is structured exactly to follow the Body of Knowledge (BoK) of ASQ's Certified Quality Improvement Associate (CQIA) certification. While the content coincides with the sequence of the BoK, each chapter stands alone, and the chapters may be read in any order. Where appropriate, supplemental reading suggestions are provided.
This is an excellent reference book for quality practitioners, providing quick reference and stand-alone topics in alphabetical order. Detailed computational steps are incorporated throughout the work along with very helpful presentations on how to use quality techniques and tools.
Many organizations struggle with the proper execution of strategy. The problem generally isn't the strategy that has been developed, nor is it the employees who have been empowered to implement it. Rather, it is a lack of sufficient structure necessary to keep improvement initiatives moving forward. Thousands of organizations worldwide have discovered that a management system based on the requirements of the ISO 9001 standard can provide that critical structure needed to improve the implementation of strategy and the achievement of goals. Making Government Great Again provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization: the Illinois Department of Transportation (IDOT). IDOT is the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes, and it sustained this impressive achievement by successfully transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all processes involved in the planning, design, and construction of road and bridge improvements, maintenance of existing roads and bridges, and administrative oversight in the central administrative office and District Six in Springfield, IL. John Baranzelli, ISO quality assurance officer for IDOT, tells how the organization did it and continues to do it. This book is a must-read for managers of public and private sector organizations alike who wish to learn more about the correct application of the ISO 9001 standard. While written through the lens of a transportation agency, the principles and techniques discussed can be employed in any organization. The pillars of the book are the eight quality management principles of the ISO 9000:2005 standard, and the major requirements of the ISO 9001 standard are explained within the context of these quality management principles.
The Easy-to-understand Guide to SPC and Data Analysis
Author: H. James Harrington
Publisher: McGraw Hill Professional
Category: Business & Economics
This text lays out in a simple, easy-to-understand language the principle of Statistical Process Control. It is designed to help the reader think about ways to use measurement, numbers and data to make better decisions by providing the answers to the following three basic questions: am I getting the results I want?; is there too much variation in the results I'm getting?; and are these results stable over time?
Applied Statistics for the Six Sigma Green Belt is a desk reference for Six Sigma green belts or beginners who are not familiar with statistics. As Six Sigma team members, green belts will help select, collect data for, and assist with the interpretation of a variety of statistical or quantitative tools within the context of the Six Sigma methodology. This book will serve as an excellent instructional tool developing a strong understanding of basic statistics including how to describe data both graphically and numerically. Ites specific focus is on concepts, applications, and interpretations of the statistical tools used during, and as part of, the Design, Measure, Analyze, Improve, and Control (DMAIC) methodology. Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.