Service Management For Dummies

Author: Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper

Publisher: John Wiley & Sons

ISBN: 9780470529089

Category: Computers

Page: 336

View: 3077

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Cloud Computing For Dummies

Author: Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper

Publisher: John Wiley & Sons

ISBN: 0470597429

Category: Computers

Page: 384

View: 2591

The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

Produktmanagement für Dummies

Author: Brian Lawley,Pamela Schure

Publisher: John Wiley & Sons

ISBN: 3527813152

Category: Business & Economics

Page: 384

View: 1541

Kunden haben so eine große Auswahl an Produkten wie nie. Da müssen sich die Unternehmen etwas einfallen lassen, um beim Kunden aufzufallen: die Qualität, das Marketing, der Vertrieb und der Preis - das alles muss ein Produktmanager im Auge behalten, um das Produkt erfolgreich zu machen. Brian Lawley und Pamela Schure stellen alle Aspekte des Produktmanagements vor: die Planungsstrategie sowie den kompletten Produktlebenszyklus von der Marktreife bis zum Ausscheiden aus dem Markt. Sie erklären, wie Sie erste Ideen zu Produkten weiterentwickeln und wie Sie Kunden- und Marktanalysen durchführen. Erfahren Sie außerdem, wie Sie Teams führen und sie zu Höchstleistungen anspornen. Werden Sie so zu einem erfolgreichen Produktmanager, bringen Sie neue Produkte auf den Markt und steigern Sie Ihren Umsatz.

Projektmanagement für Dummies

Author: Stanley E. Portny

Publisher: John Wiley & Sons

ISBN: 3527699570

Category: Business & Economics

Page: 414

View: 7127

Vor einem liegt nicht nur ein bislang unüberschaubares Projekt, sondern schon eine Ahnung hinsichtlich all der Probleme, die mit ihm einhergehen könnten: Wer kennt das nicht? Stanley Portny zeigt, wie Projektmanagement richtig funktioniert, wenn man weiß, worauf zu achten ist. Er erklärt, wie man Projekte richtig plant, durchführt und kontrolliert, damit man die Ziele nicht aus den Augen verliert und den Überblick behält. Dazu gehört natürlich auch zu wissen, was ein gutes Projektteam ausmacht und wie man die Leute bei der Stange hält. Dabei geht der Autor auf die neuesten Projektmanagement-Techniken ein und stellt verschiedene Computerprogramme vor, die das Projektmanagement unterstützen und wesentlich erleichtern. Mit diesem Buch wird jeder zu einem routinierten Projektmanager, der seine Projekte mit Bravour meistert.

Management für Dummies

Author: Bob Nelson,Peter Economy

Publisher: John Wiley & Sons

ISBN: 3527812474

Category: Business & Economics

Page: 372

View: 9530

Die Welt des Management ist eine große Herausforderung, die man mit Interesse und Motivation meistern kann. Bob Nelson und Peter Economy verraten Tipps und Tricks, die man als Manager kennen sollte, um sich und seinen Mitarbeitern das Leben leichter zu machen. Wichtige Themen wie Kommunikation, Mitarbeitermotivation, Teamarbeit und natürlich die Finanzen werden angesprochen und mit Anekdoten gewürzt. Wer dieses Buch gelesen hat, dessen Managerkarriere wird nichts mehr im Wege stehen!

ITIL For Dummies

Author: Peter Farenden

Publisher: John Wiley & Sons

ISBN: 1119950139

Category: Business & Economics

Page: 370

View: 6638

Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

Customer Service For Dummies

Author: Karen Leland,Keith Bailey

Publisher: John Wiley & Sons

ISBN: 1118052730

Category: Business & Economics

Page: 408

View: 4184

Operations Management For Dummies

Author: Mary Ann Anderson,Edward Anderson,Geoffrey Parker

Publisher: John Wiley & Sons

ISBN: 1118551060

Category: Business & Economics

Page: 384

View: 6243

Examines operations management, covering such topics as evaluating and measuring existing systems' performance, using tools like Six Sigma and Lean production, designing new processes, and defining, planning, and controlling costs.

Zeitmanagement für Dummies

Author: Jeffrey J. Mayer

Publisher: John Wiley & Sons

ISBN: 3527703632

Category: Self-Help

Page: 341

View: 9889

Zeit ist Mangelware und strukturiertes Arbeiten ist daher immer wichtiger. In "Zeitmanagement fr Dummies" zeigt Jeffrey J. Mayer, wie man seine Arbeit und seine Freizeit so strukturiert, dass man wieder Zeit fr die schnen Dinge des Lebens hat. Er erklrt, wie wichtig Ordnung fr ein erfolgreiches Zeitmanagement ist, wie man durch effizientes Arbeiten und geplantes Vorgehen Zeit sparen kann und welche Software und technischen Entwicklungen Zeitmanagement untersttzen.

Project Management For Dummies

Author: Stanley E. Portny

Publisher: John Wiley & Sons

ISBN: 1118497139

Category: Business & Economics

Page: 408

View: 899

The bestselling "bible" of project management In today's time-crunched, cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. Now with 25 percent new and updated content, Project Management For Dummies introduces you to the principles of successful project management and shows you how to motivate any team to gain maximum productivity. You'll learn how to organize, estimate, and schedule projects efficiently and effectively. You'll also discover how to manage deliverables, issue changes, assess risks, maintain communications, and live up to expectations by making the most of the latest technology and software—and by avoiding common problems that can trip up even the best project managers. The latest information on measuring project management ROI and value to the organization (and customers) Managing Continuous Process Improvement Examples of formats used for different aspects of project management Managing distressed projects and managing multiple team projects Hierarchical decomposition and how it can dramatically improve the effectiveness of project planning and control The latest trend of embracing the use of social media to drive efficiency and improve socialization New information on managing and resolving conflicts that occur during a project Explanations of concepts tested in the PMP® certification exam with study tips and practices to help you pass Project Management For Dummies gives professionals like you everything you need to be successful project managers. (PMI, CAPM, PMP, and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Amazon Web Services For Dummies

Author: Bernard Golden

Publisher: John Wiley & Sons

ISBN: 1118651987

Category: Computers

Page: 384

View: 5483

Create dynamic cloud-based websites with Amazon Web Services and this friendly guide! As the largest cloud computing platform in the world, Amazon Web Services (AWS) provides one of the most popular web services options available. This easy-to-understand guide is the perfect introduction to the Amazon Web Services platform and all it can do for you. You'll learn about the Amazon Web Services tool set; how different web services (including S3, Amazon EC2, and Amazon Flexible Payments) and Glacier work; and how you can implement AWS in your organization. Explains how to use Amazon Web Services to store objects, take payments, manage large quantities of data, send e-mails, deploy push notifications, and more from your website Details how AWS can reduce costs, improve efficiency, increase productivity, and cut down on expensive hardware investments - and administrative headaches - in your organization Includes practical examples and helpful step-by-step lists to help you experiment with different AWS features and create a robust website that meets your needs Amazon Web Services For Dummies is exactly what you need to get your head in the cloud with Amazon Web Services!

Agiles Projektmanagement für Dummies

Author: Mark C. Layton

Publisher: John Wiley & Sons

ISBN: 352781440X

Category: Business & Economics

Page: 432

View: 4994

Agiles Projektmanagement ist ein schneller und flexibler Ansatz zur Entwicklung und Verwaltung von Projekten aller Art, nicht nur im Softwarebereich. Dieses Buch erklärt Ihnen zunächst die agilen Prinzipien und Techniken - auch im Vergleich zum klassischen Projektmanagement. Anschließend sind Sie in der Lage, eine Produkt-Roadmap oder einen Zeitplan für Ihr Projekt nach agilen Prinzipien zu erstellen. Bereiten Sie sich auf Produkteinführungen mit der Leichtigkeit agiler Softwareentwickler vor. Behalten Sie Zeit und Kosten sowie Gruppendynamik, Qualität und Risiko Ihres Projekts im Blick, aber nutzen Sie auch die vorhandenen Freiräume.

Meetings und Events organisieren für Dummies

Author: Susan Friedmann

Publisher: John Wiley & Sons

ISBN: 3527657509

Category: Business & Economics

Page: 358

View: 6207

Gesch?ftliche Meetings und Events erfordern eine ausgefeilte Planung, die lange vor der eigentlichen Veranstaltung beginnt. Die Eventmanagement-Expertin Susan Friedman zeigt Ihnen, was Sie bei der Vorbereitung von Meetings und Events beachten m?ssen. Dabei geht sie auf die verschiedenen Meeting- und Event-Arten wie Vorstandssitzungen, Mitarbeitersitzungen, Salesmeetings, Messen, Ausstellungen, Telefon- und Videokonferenzen sowie improvisierte Meetings ein. Sie erfahren, wie Sie die Teilnahme an Messen und Ausstellungen perfekt planen, wie Sie ein Catering f?r Meetings und Events organisieren, wie Sie Verhandlungen mit Dienstleistern f?hren und wie Sie ein realistisches Budget aufstellen.

Product Management For Dummies

Author: Brian Lawley,Pamela Schure

Publisher: John Wiley & Sons

ISBN: 1119264022

Category: Business & Economics

Page: 384

View: 1981

Your one-stop guide to becoming a product management prodigy Product management plays a pivotal role in organizations. In fact, it's now considered the fourth most important title in corporate America—yet only a tiny fraction of product managers have been trained for this vital position. If you're one of the hundreds of thousands of people who hold this essential job—or simply aspire to break into a new role—Product Management For Dummies gives you the tools to increase your skill level and manage products like a pro. From defining what product management is—and isn't—to exploring the rising importance of product management in the corporate world, this friendly and accessible guide quickly gets you up to speed on everything it takes to thrive in this growing field. It offers plain-English explanations of the product life cycle, market research, competitive analysis, market and pricing strategy, product roadmaps, the people skills it takes to effectively influence and negotiate, and so much more. Create a winning strategy for your product Gather and analyze customer and market feedback Prioritize and convey requirements to engineering teams effectively Maximize revenues and profitability Product managers are responsible for so much more than meets the eye—and this friendly, authoritative guide lifts the curtain on what it takes to succeed.

Supply Chain Management For Dummies

Author: Daniel Stanton

Publisher: John Wiley & Sons

ISBN: 1119410193

Category: Business & Economics

Page: 368

View: 4613

Chapter 21 Ten Questions to Ask About Your Supply Chain

Service Oriented Architecture (SOA) For Dummies

Author: Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper

Publisher: John Wiley & Sons

ISBN: 9780470469941

Category: Computers

Page: 416

View: 1282

Feeling overwhelmed by the buzz about SOA—service oriented architecture? Take heart! Service Oriented Architecture For Dummies, 2nd Edition makes it easy to understand, plan, and implement the latest SOA solutions for your business. Whether you’re the IT person responsible for developing SOA or the executive who’s trying to get a handle on the concept, Service Oriented Architecture For Dummies, 2nd Edition will help you understand what SOA is, why it’s important, and how you can make the most of it. You’ll find out about the business and financial aspects of SOA, how to decide if you need it, and what it can mean to your bottom line. Discover how to: Identify the main components of SOA and how they work to create business processes Create reusable, flexible systems and avoid common pitfalls Deconstruct business processes and applications to identify their components, then put them together in new ways Construct SOA business applications for maximum adaptability Confirm quality in a situation that’s difficult to test, and assure the quality and consistency of your data Develop a governance strategy for SOA based on your company’s philosophy and culture Work with XML and understand how it’s used in SOA Maximize the benefits of unified communications Understand software ecosystems, rich interfaces, and the development lifecycle Packed with real-life case studies illustrating how SOA has been applied in a variety of industries, Service Oriented Architecture For Dummies, 2nd Edition demystifies one of today’s hottest business tools.

Project Management For Dummies

Author: Nick Graham,Stanley E. Portny

Publisher: John Wiley & Sons

ISBN: 047097298X

Category: Business & Economics

Page: 384

View: 2771

In today's time-pressured, cost-conscious global business environment, tight project deadlines and stringent expectations are the norm. Project Management For Dummies shows business professionals what works and what doesn't by examining the field's best practices. You can learn how to organise, estimate, and schedule projects more efficiently. Discover how to manage deliverables, issue changes, assess risks, maintain communications, and live up to expectations by making the most of the latest technology and software and by avoiding common problems that can trip up even the best project managers. This adaptation includes: The latest methods to manage resources and stay on track and within budget Coverage for dealing with the pros and cons of virtual teams Tips and information on setting realistic expectations and meeting everyone’s needs Methods and strategies to get tasks done with minimal staff Tips and advice for motivating a project team The latest concepts and fundamentals behind best-practice project management techniques The mindset and skill set of today’s most effective project managers—what it really takes to guarantee a successful project Information on how to involve project audiences by conducting a Stakeholder Analysis Trends and tough project types Assessment tools to determine strengths and weaknesses for everything from choosing software to selecting a project team Tactics for team motivation and the hottest risk management strategies

Software Project Management For Dummies

Author: Teresa Luckey,Joseph Phillips

Publisher: John Wiley & Sons

ISBN: 1118084810

Category: Computers

Page: 390

View: 3890

The increase in project outsourcing has forced traditional programmers to take on the role of project managers and quickly learn how to manage software projects The author discusses all of the essentials in widely accepted project management methodology, from managing programmers to assessing and eliminating risk The book covers the iterative development model, using Microsoft Project 2003, as well as a variety of methodologies including eXtreme, open source, SQA testing, software life cycle management, and more The companion Web site contains tools, case studies and other resources to help even novices get up and running

Service Oriented Architecture For Dummies

Author: Judith Hurwitz,Robin Bloor,Carol Baroudi,Marcia Kaufman

Publisher: John Wiley & Sons

ISBN: 9780470116784

Category: Computers

Page: 360

View: 510

SOA is the most important initiative facing IT today and is difficult to grasp; this book demystifies the complex topic of SOA and makes it accessible to all those people who hear the term but aren't really sure what it means This team of well-respected authors explains that SOA is a collection of applications that enables resources to be available to other participants in a network using any service-based technology Examines how SOA enables faster and cheaper application development and how it offers reusable code that can be used across various applications Covers what SOA is, why it matters, how it can impact businesses, and how to take steps to implement SOA in a corporate environment